Share via

how to recover the usb? - windows doesn't recognize usb drive -message was 'device descriptor request failed (code 4)3)-

Anonymous
2025-05-18T19:05:02+00:00

how do I recover the data on the usb drive??

I received the message 'unknown usb device (device descriptor request failed/code 43)'..usb device not recognized..

The overall system, drivers, hub, etc are all OK & up-to-date.

The usb device did work earlier ...

Windows for home | Windows 11 | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2025-05-19T13:54:20+00:00

    Hi MortG,

    Thank you for Posting in Microsoft Community.

    To recover data from a USB drive that Windows doesn't recognize due to a "device descriptor request failed" error, you can try the following steps:

    1. **Try the USB drive on a different computer**: This will help determine if the issue is with the USB drive or the computer.
    2. **Update USB drivers**: Go to Device Manager, locate the USB device with the error, right-click, and select "Update driver."
    3. **Uninstall USB drivers**: In Device Manager, uninstall the USB device with the error, then reconnect the USB drive to let Windows reinstall the drivers.
    4. **Check USB port**: Try connecting the USB drive to a different USB port on your computer.
    5. **Use data recovery software**: If the above steps don't work, you can use data recovery software like Recuva, EaseUS Data Recovery Wizard, or Disk Drill to recover data from the USB drive.

    Let me know how it goes,

    Best Regards,

    Bench

    Microsoft Moderator

    1 person found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-06-02T19:56:47+00:00

    problem resolved ... usb was not inserted far enough into the hub ...somehow it resolved ..thanks

    0 comments
  2. Anonymous
    2025-05-26T20:25:54+00:00

    Hi MortG

    This my 2nd follow-up regarding your (Usb doesnt recognize error code 43). We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.

    Thank you. 

    Bench

    Microsoft Moderator

    0 comments
  3. Anonymous
    2025-05-22T21:24:06+00:00

    Hi MortG,

    We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

    Thank you. 

    Bench

    Microsoft Moderator

    0 comments