Hi, My Township game has stopped working. When l try and open it, it just says "connecting".

This is what is happening. I just says 'Connecting'

I tried all of that and it didn't work

The township isn't backed up onto my account

if there is nothing l can do that is ok

Thank you for the information. Please try Logging Out and Back Into Microsoft Account

Open Microsoft Store

Click your profile icon > Sign out

Sign back in, and then reopen Township

If it's still not working, please back up your files. (won’t delete progress if linked to Facebook/Microsoft account)

Go to: Settings > Apps > Installed apps

Find Township, click the ... (three dots), then Advanced options

Click Repair first.

If that doesn't work, click Reset ( Only do this if your progress is backed up to Facebook or Microsoft account).

When you reinstall the game or launch it after a reset, it will ask if you want to restore your previous town. Just log in with the same account you linked before, and your progress will return.

Thanks for the reply

I did try it and it is still not working and still saying 'connecting' on the front page

Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

Thank you for the information. Is your Township game installed from Microsoft store? If so, please try to clear cache.

Press Windows Key + R → Type wsreset → Press Enter

A black window will pop up, then close automatically. This resets the Microsoft Store cache.

Try launching Township again.

Please let me know if this works for you. I'll do my best to respond as soon as possible.

Kind Regards,

Charity

Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.