Issue Redeeming 3-Month Game Pass on Microsoft Store – White Screen After Payment with Revolut

Hi there, I'm Arlene, an independent advisor, thanks for reaching out.

That white screen issue after using Revolut is a known issue sometimes with Microsoft Store.

Can I ask if you've tried redeeming the Game Pass directly on the Microsoft Services page instead of through the Store app?

I recommend redeeming offers through the web if the Store app has issues and also making sure Windows and the Store app are updated. If the problem continues, try clearing the Store cache by pressing Windows + R, typing wsreset, and hitting Enter. If Revolut still doesn’t work, using a different payment method just for the setup might help complete the redemption.

Let me know if that works!

Regards,

Arlene D.

Hello,

I have similar issue with in app purchase it looks like Microsoft store dialog fails to display Revolut confirmation dialog

You're very welcome—glad to hear changing the card helped!

I would recommend using supported payment methods like major bank cards, as some cards like Revolut may not always work smoothly.

Let me know if you need help with anything else!

Regards,

Arlene D.

Thank you very much for your help, but what actually helped was changing the debit card to a different one — that seemed to improve things a bit.