Windows can't connect to internet, troubleshooting option fails

Question

Windows can't connect to internet, troubleshooting option fails

Anonymous

Yesterday my laptop downloaded and installed KB5058499 and ever since, internet hasn't worked at all.

Laptop is Asus Tuf Advantage, A16 with 7735HS CPU and 7600S GPU, 16GB RAM and 2x2TB SSD. Windows 11 Home, Version 24H2 OS build 26100.4202 and Windows Feature Experience Pack 1000.26100.107.0

I have tried connecting to wifi and wired ethernet, sometimes it reports it's unable to connect to DHCP server and sometimes it says connected but I can't do anything, not even access 192.168.1.1 (the router address). When I tried to run network troubleshooting, I get this:
https://i.imgur.com/ZblLtlj.png
I have reset the network setting and reset the network adapters, restarted and even shut it down. It still fails to work at all and troubleshooting still get stumped with restarting as the only option. I can;t use check for update as it can't access the internet I suspect the update may have corrupted Windows network setting or even the networking files itself. I did roll back and removed KB5058499 but it did not fix the problem.

I did restart the router. My old laptop and my cell phone connected to internet through the same wifi just fine, it's the new laptop that's stuck.

I've tried "Fix problem without resetting your PC" and "Fix Problem using Windows Update" in the System Recovery section but both gets stuck without any progress because it needs internet access to get fresh files so those are out.

Is there a way to fix broken networking without having to wipe and reinstall Windows? Reinstalling dozens of program, restoring documents and files, and getting Windows set up the way I liked would take too long.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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9 answers

Answer 1

Anonymous

Posting to add that resetting and/or reinstalling Windows 11 won't help. I've already tried every possible option to fix this under the sun, including the dreaded reset.

I think we have to wait for Microsoft to offer a fix.

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Answer 2

Thank you for the confirmation. If you still don't have internet, it's possible that your network card is defective. If you are able to do a replacement, that would be the best next step forward. But if not, you can purchase an external USB network card to bypass your built in network card.

Below are examples :

https://www.amazon.com/s?k=usb+wifi+adapter&amp...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.

Answer 3

Seems to have gotten worse. When I rebooted, I was greeted at the logon "Your PIN is no longer available due to a change to the security setting on your device"

And naturally I still can't get connected, either via wifi or ethernet so I am unable to change or update PIN. I'm thinking I'll take the drive out, copy out files I don't want to lose, then do a clean Windows install. If I still can't get connected, the laptop may have to go back to the store for replacement.

Answer 4

Thank you for the confirmation. Hmm, let's check in safe mode with networking if it works there.

Press Win + R, type msconfig, and press Enter.

Go to the Boot tab, check Safe boot, select Minimal, then click OK and Restart.

To exit Safe Mode, uncheck Safe boot in msconfig, and restart again.

Alternatively:

Press Shift + Restart on the power menu (Start > Power > Restart).

Go to Troubleshoot > Advanced Options > Startup Settings and select Restart.

Press 5 for Safe mode with networking.

If it does, let's check if there are any third party services that's conflicting your drivers. Press Windows + R, type msconfig, and press Enter.

In the System Configuration window, go to the Services tab.

Check Hide all Microsoft services, then click Disable all.

Go to the Startup tab and click Open Task Manager.

In Task Manager, disable all startup items.

Close Task Manager, then click OK in System Configuration.

Restart your computer.

Answer 5

Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

Thank you for the detailed information. Let's try doing a Full network reset stack.

Open Command Prompt as Administrator, then run these commands one at a time:

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

Let's also check for corrupted system files.

Open Command Prompt as an administrator by right-clicking the Start button and selecting "Command Prompt (Admin)." In the Command Prompt window, type sfc /scannow and press Enter. Wait for the scan to complete; this process might take some time, and the tool will automatically attempt to fix any detected issues. Once the scan is finished, restart your computer.

Next, open Command Prompt as an administrator again. In the Command Prompt window, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter. Wait for the process to complete, as it might also take some time to repair the Windows image. Once the DISM process is complete, restart your computer.

Please let me know if this works for you. I'll do my best to respond as soon as possible.

Kind Regards,

Charity

Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.

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Windows can't connect to internet, troubleshooting option fails

9 answers