BSoD with the error code 0x0000001e, how can I fix it?

Anonymous

This is the message I got: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8016923618f, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\WINDOWS\Minidump\070125-9687-01.dmp. Report Id: b5195443-5037-4759-8140-8f3b7bfa956b.

Ever since I built this PC it has never had any issues, I recently went on vacation for around a month and did not use the PC, when I came back it has blue screened once a day.

Operating system: WIndows 11 pro
CPU: 13th Gen Intel(R) Core(TM) i7-13700KF

RAM: 32G
Storage SSD: 1.8TB

The blue screen happens when I play games or just randomly, and help would be greatly appreciated!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi ,

Did you manage to solve the problem?

Independent Advisor - Community

Thanks

0 comments

Answer accepted by question author

Anonymous

Hi ,

Both minidumps were failed with Riot's Vanguard.

In this case, yes, the error with Riot Vanguard confirms the problem. Perform the following procedure:

https://support.microsoft.com/en-us/windows/opt...

It will uninstall everything related to Riot completely. If you have any third-party antivirus, disable it first.

Try installing the chipset drivers, remembering that this is not a Windows problem, but rather a Riot Vanguard anticheat problem, which can cause BSODs to occur randomly.

Update the BIOS to the latest version due to the fix for 13th and 14th generation Intel processors.

https://dlcdnta.asus.com/pub/ASUS/mb/BIOS/ROG-S...

How to Update bios : https://www.asus.com/support/faq/1008859/

Then install the chipset drivers.

https://dlcdnta.asus.com/pub/ASUS/mb/MEUpdateTo...

https://dlcdnta.asus.com/pub/ASUS/mb/11Serial_I...

https://dlcdnta.asus.com/pub/ASUS/mb/09MEI/DRV_...

https://dlcdnta.asus.com/pub/ASUS/mb/03CHIPSET/...

Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Install the game again.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Give feedback if the information was useful or not.

Independent Advisor - Community

Thanks

0 comments

5 additional answers

Anonymous

2025-07-02T02:26:07+00:00

Hi, when i click on the links for the chipset drivers it just show as This XML file does not appear to have any style information associated with it. The document tree is shown below.
Is there a fix for this?
Was this answer helpful?

0 comments No comments
Anonymous

2025-07-01T22:27:32+00:00

ASUS ROG Strix B760-I Gaming WiFi 6E Intel® B760(13th and 12th Gen)LGA 1700 mini-ITX motherboard,8 + 1 power stages,DDR5 up to 7600 MT/s, PCIe 5.0,2xM.2 slots,USB 3.2 Gen 2x2 Type-C,Aura Sync RGB is the model of the motherboard

Minidump

Thanks for the help.
Was this answer helpful?

0 comments No comments
Anonymous

2025-07-01T21:49:27+00:00

Hi ,

I am Ivan, I will help you with this.

What is the model of your motherboard?

If possible, access c:\windows\minidump, copy the minidump to the desktop > upload it to One Driver and post the link here for analysis.

Independent Advisor - Community

Thanks
Was this answer helpful?

0 comments No comments

Share via

BSoD with the error code 0x0000001e, how can I fix it?

5 additional answers