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Update to 11 when I already have 11?

Anonymous
2025-06-24T20:22:12+00:00

I have an HP Z Powerbook 13th Gen 1-7 64GB with 11 Pro 23H2 OS Build 22631.5189. It has been a brick since day one. HP says things are an MS issue, MS of course states the issues are HP related. Anyhow... keep getting a pop-up now that states I need to install updates, however, when I try to install updates, I am getting an error message that says I need to update to Windows 11. As previously stated; the brick came with 11 Pro, pre-installed. So, how do I install the updates? Tried to do a repair, but it just goes into a loop of do this, do that, oh! You need to install Windows 11. Is Linux a better option?

Windows for home | Windows 11 | Windows update

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Anonymous
2025-06-24T21:02:43+00:00

Hi John,

Thanks for reaching out Microsoft Community Forum. I totally understand your concern about getting the same update reminder. Allow me to assist.

Please follow these steps on what you can do next:

► Use the Update Troubleshooter

• Go to Settings

• Then System

• Select Troubleshoot

• Then Other troubleshooters

• Next to Windows Update

• Click Run

• Let it scan and fix problems

► Use the Windows 11 Installation Assistant

• Go to:

https://www.microsoft.com/software-download/win...

• Click Installation Assistant

• Then download and run

• This will try to fix your Windows 11

• Without deleting anything

► Do a Repair Install (keep your files)

• On the same page

• Scroll down

• And download the ISO file

• Open and run setup.exe

• Choose Keep files and apps

• This is like reinstalling Windows 11 to fix any issues

• Without losing your stuff

I hope this helps and works for you.

Best Regards,

Kelvin || Independent Adviser

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  1. Anonymous
    2025-06-24T21:36:34+00:00

    Hi John,

    Please share log files for troubleshooting.

    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run: upgrade_failure_info > post a share link

    https://www.tenforums.com/attachments/bsod-crashes-debugging/353454d1638278360-batch-files-use-bsod-debugging-upgrade_failure_info.bat

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    Batch files for use in BSOD debugging - Windows 10 Help Forums

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Open administrative command prompt and copy and paste:

    fltmc

    schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

    reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

    Post a share link.

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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