Share via

Touchpad not working post windows 11 update. I2C HID device not working.

Anonymous
2025-05-01T03:51:24+00:00

Hello, I have an Dell G7 7588 gaming laptop. Ever since I updated to Windows 11, my touchpad has stopped working randomly.

I have updated all my drivers to the latest version, and tried rolling them back to see if my touchpad works, but nothing works.

In the device manager, the I2C HID Device says "This device cannot start. (Code 10). A request for the HID descriptor failed." I have tried updating, rolling back, disabling, enabling, and uninstalling the same but it just does not work.

sometimes when it works, in the I2C HID device properties, I have unticked the setting that allows my laptop to turn it off to save power.

The troubleshooter is also of no help, it detects that the I2C is not working, but does not fix the issue.

The touchpad settings in settings are missing, and they are also missing in the control panel.

Entering the command "sfc /scannow" in the command prompt does not detect any problems.

I have browsed almost every possible solution on various forums, but nothing works. It just magically starts working again for a short while.

I would greatly appreciate any help, thank you.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-05-01T10:58:46+00:00

    Assuming not a hw failure you have updated from the wrong sources.

    Win11 by default only installs critical security updates, unless you made the mistake of selecting “Get latest updates” which includes drivers.

    See your laptop/PC makers support to update both bios and ALL drivers.

    There should be a shortcut to that makers update utility on your system.

    Then set Bios to defaults & Pwr to balanced. At the end of the day shutdown, do not leave in sleep.

    Do NOT update from any other source inc Device Manager

    You only need to set the Advanced options for notify & Time, then leave win update to do its own thing.

    In Your case Dell support pages specific to your Tag# there even a diagnostics utility

    Was this answer helpful?

    0 comments