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Mouse Buttons 4 & 5 not working in Windows 11

Anonymous
2025-06-30T21:21:15+00:00

Hi,

I'm using a CSL wireless vertical mouse. This mouse has a forward and backwards button (mouse button 4 & 5). Up until some time in April, these buttons were functioning just fine with my Windows 11 laptop, but at some point between then and now, they have stopped working/being detected.

I have tried the following:

  • Disabling & uninstalling mouse device drivers: No effect.
  • Going into additional mouse settings/mouse properties: There is no tabs/pages regarding these side buttons.
  • Installed X-mouse button control to try and use as a workaround: This software does not detect the pressing of Mouse Button 4 & 5 (but does detect all other buttons on the mouse).
  • Booting into Safe Mode, to see if any of the issues are from installed software: No effect.
  • Plugging the mouse into different systems: Continues to not work on another Windows 11 laptop, but the mouse functions as intended on a Windows 10 device and a device with MacOS.

Due to the last test, I know this is not an issue with the Hardware of the mouse. Hence the issue lies somewhere in the software. Given it doesn't work on 2 separate Windows 11 devices (both of which it used to work on), I assume it has something to do with Windows 11 or the most recent driver. Do you have any suggestions for fixing this?

Thanks!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-07-01T00:56:49+00:00

    Hello OmsTZ! Thank you so much for reaching out, I am Harry an Independent Advisor, and I am glad to assist you today with this issue.

    If mouse buttons 4 & 5 stopped working in Windows 11 it is likely due to a recent update or driver issue. First force generic HID driver to Device Manager > Mice > Update driver > “Browse” > “Let me pick” > select HID compliant mouse. Disable enhanced pointer precision on Settings > Mouse > Additional settings > Uncheck Enhance pointer precision.

    Check Windows updates on settings at update history then uninstall recent input related updates to test. Try clean boot and run msconfig then hide Microsoft services and disable others then restart. Use AutoHotKey workaround:

    XButton1::Send ^{Left}

    XButton2::Send ^{Right}

    Best regards,

    Harry

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