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How to fix "0x800700AA" + "the requested resource is in use"???

Anonymous
2024-11-08T02:08:32+00:00

Today, I was trying to transferring files (songs, videos,...) from my phone (Google Pixel 4a) into my PC (window 11) as well as deleting some that I didn't need. Here was what happened: For example, I clicked on a song/video file and the computer read it perfectly but the second I clicked on the next different song/video, the system alerted me with this issue "0x800700AA: we couldn't open [file name]", which happened to all other files including the first one that it had successfully opened. Moreover, after this issue "0x800700AA: we couldn't open [file name]" took place, if I tried to copy files from my phone to my PC, the system would output an error "The requested resource is in use". In the attempt to fix this by myself, I already searched up and tried out those online solutions such as SFC/ DISM scan in the Command Prompt, Switch certain Malware Protection Modes in the Window Security,... but all of them didn't work. I don't know why this issue occurs now because in my past file-transferring-from-phone-to-PC section (which was around Aug 23th 2024, pretty recent), everything worked completely fine. I would be grateful if someone could help me with this issue.

Thanks,

Louis

Windows for home | Windows 11 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-10T05:41:47+00:00

    It only worked for me when I download VLC and set it as the default device to open .mp4 apps.

    To do this, download VLC from the original site: https://www.videolan.org/ Then search for "Default apps" on the windows search bar and click on "Defaut apps". Then click "Choose default apps by file type" and scroll until you find ".mp4" then select VLC as the default app.

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  2. Anonymous
    2025-03-21T18:24:39+00:00

    AGREE 100%

    1 person found this answer helpful.
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  3. Anonymous
    2025-05-07T00:30:14+00:00

    Solution that seems to be working for me is freeing up storage on the footage device.
    Ran into this issue from trying to upload footage from iPhone to PC and got met with the 1 video worked once and everything else didn't. But now it seems to be working.
    hope this helps

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  4. Anonymous
    2024-11-11T08:46:54+00:00

    Dear Louis007A,

    Thank you for reaching out to the Microsoft Community Forum.

    I understand how frustrating it can be to encounter these error messages when trying to transfer files from your Google Pixel 4a to your Windows 11 computer. Let's work together to address these issues.

    The error codes "0x800700AA" and "Requested resource in use" can usually arise due to a few reasons, such as conflicts with other processes, file system issues, or device connection problems.

    Let's go through some troubleshooting steps to resolve these errors:

    Step 1: Ensure Proper Device Connection

    • Remove the USB cable from both your phone and computer.
    • Wait a few seconds before reconnecting the cable.
    • Ensure you select the correct USB mode on your phone, such as "File Transfer" or "MTP".
    • Use a different USB cable to rule out a potential fault.
    • Connect the phone to a different USB port on your computer.

    Step 2: Check for Software Conflicts

    • Close any applications that might be using your phone's storage, like photo management software or media players.
    • This can help identify if background processes or services are causing conflicts.
    • Press Win + R, type msconfig, and hit Enter.
    • Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
    • Proceed to the Startup tab and click Open Task Manager. Disable all items listed.
    • Close the Task Manager, click OK in the System Configuration window, and restart your computer. Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem. 
      These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.

    Step 3: Reset Windows Components

    1. Temporarily Adjust Security Settings:
      • Press Win + I to open Settings.
      • Navigate to Privacy & Security > Windows Security > Virus & threat protection.
      • Click on Manage settings under Virus & threat protection settings and toggle Real-time protection off temporarily. Wait a few seconds and turn it back on.
    2. Restart Windows Explorer:
      • Press Ctrl + Shift + Esc to open Task Manager.
      • Find Windows Explorer in the list, right-click it, and select Restart.

    Please let me know how the troubleshooting goes.

    Best Regards,

    Martin | Microsoft Community Support Specialist

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  5. Anonymous
    2024-11-09T03:49:07+00:00

    I am super sorry for the late reply. So I tried your solution but it didn't work. If there are other ways, Please let me know. As always, I really appreciate your help.

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