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My Hp Omen 15 ek0xxx GTX1660 ti driver crashes randomly and goes to black screen

Anonymous
2025-05-03T16:01:18+00:00

My Laptop specs: Omen15 ek0xxx Laptop - NVIDIA® GeForce® GTX 1660 Ti - purchased November 2020
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Storage 477 GB SSD SAMSUNG MZVLB512HBJQ-000H1, 932 GB SSD CT1000P3SSD8
Graphics Card NVIDIA GeForce GTX 1660 Ti (6 GB), Intel(R) UHD Graphics (128 MB)
Device ID 956CBD4E-B5CD-4F3C-BFC7-7994B1BB7173
Product ID 00325-82004-83914-AAOEM
System Type 64-bit operating system, x64-based processor

My laptop gtx 1660 driver crashes and goes to black screen randomly and i need to shutdown and i got a BSOD

DRIVER_POWER_STATE_FAILURE

Minidump files

https://www.mediafire.com/file/zvlvxzt9esvofwi/Minidump.rar/file

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-19T18:36:50+00:00

    Hi RaffaF1234,

    Thank you for your Reply.

    It seems that you have re installed windows therefore it should be clean from any corruption on the pc. It seems that this one seems to be on hardware side. Most likely the GPU of the pc or due to the Laptop's power issue. I highly suggest getting in touch with the Manufacturer of your laptop to get a hardware check or an updated driver for the GPU.

    Best Regards,

    Bench

    Microsoft Moderator

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  2. Anonymous
    2025-05-09T21:13:08+00:00

    i played with the charger on and it continued to crash, the ctrl shift b method doesn't work and i even have tried playing games with my battery disconnected and the problem persisted

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  3. Anonymous
    2025-05-09T20:07:26+00:00

    Hi RaffaF1234,

    Thank you for your Reply.

    Have you tried get the charger plugged in while you play the game and see if the pc crashes out?

    If the pc goes to black screen. Try to press ctrl alt shift b at the same time in your keyboard.

    Try to check if the battery is loose as the error seems to be more on the power.

    Let me know how it goes,

    Best Regards,

    Bench

    Microsoft Moderator

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  4. Anonymous
    2025-05-09T17:07:39+00:00

    Thanks for replying but i'v tried everything thing that you said and it didn't fix the problem.

    (the memory diag din't find any problem)

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  5. Anonymous
    2025-05-05T14:33:09+00:00

    HI RaffaF1234

    Thank you for Posting in Microsoft Community

    I'm sorry to hear about the issues you're experiencing with your HP Omen laptop. Based on the information you provided, it seems like the NVIDIA GeForce GTX 1660 Ti driver is causing the crashes and black screen. To troubleshoot this issue, you can try the following steps:

    1. Update the NVIDIA graphics driver to the latest version from the NVIDIA website or through the Device Manager in Windows.
    2. Make sure Windows is up to date by checking for and installing any available updates.
    3. Run a Windows Memory Diagnostic test to check for any memory issues.
    4. Check for any overheating problems by monitoring the laptop's temperature during use.
    5. If the issue persists, you can try performing a clean installation of the NVIDIA graphics driver. > you can do it by downloading the nvidia driver from nvidia website then run the installer and select clean install of the driver.

    I hope it works,

    Best regards,

    Bench

    Microsoft Moderator

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