Hi Sheilah,
You can take ownership of the folder recursively and assign the necessary permissions. This can be accomplished using the 'takeown' and 'icacls' commands.
To make things easier, run the following REG file, which adds the "Take Ownership" command to the right-click menu.
take_ownership_context_menu.zip
Source: https://www.winhelponline.com/blog/take-ownership-via-right-click-context-menu-add/
Once added, press the Shift key, right-click on the inaccessible file or folder, and choose "Take ownership" from the context menu.
See if that resolves the issue.
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