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One drive not launch? Any suggestions other the existing posted one?

helena Loucks 0 Reputation points
2025-07-10T08:27:12.5233333+00:00

I am the main account holder of an MS365 Family Plan subscription and I am unable to get OneDrive to launch on my new Windows 11 Pro PC. I have uninstalled and reinstalled OneDrive five times, but OneDrive.exe still does not launch. I even reset my new PC to factory settings and redownloaded OneDrive from the Onedrive official download page, but I still cannot get OneDrive.exe to run properly. After running, no icon appears in the system tray notification area or in the hidden icon area. Task view did not show that OneDrive is running. I have worked with Copilot to clean up everything associated with OneDrive and do a clean install, but it still did not work. I also tried to force it to run manually by doing it in the app folder, using Run, as well as following a few methods from community discussions. I am at a loss for what to do and am unable to get any MS support chat to help. Even though my subscription includes chat support, the link to support just points to community chat and I am unable to get to make a support chat appointment at all.

Following is a summary of the troubleshooting steps I have taken to resolve the OneDrive issue:

  1. Uninstall and Reinstall: Uninstalled and reinstalled OneDrive five times.
  2. Factory Reset: Reset the PC to factory settings and redownloaded OneDrive from the original download page.
  3. Clean Install: Worked with Copilot to clean up everything associated with OneDrive and performed a clean install.
  4. Manual Launch: Tried to force OneDrive to run manually from the app folder using Run and via start menu
  5. Community Methods: Followed various methods suggested in community discussions.

Despite these efforts, OneDrive.exe does not launch, no icon appears in the system tray notification area or hidden icon area, and Task view does not show that OneDrive is running.  I also search the installation log and search for error but there is no error in the log.

I have tried all the existing suggestions in the community forum, I would appreciate any new way to try

Thank you!

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Craig Long 17,965 Reputation points
    2025-07-11T04:22:18.05+00:00

    Hi, and welcome to Microsoft Q&A.

    Try this:

    1. Open Group Policy Editor: Press Win + R, type gpedit.msc, and press Enter. 
    2. Navigate to OneDrive settings: In the Group Policy Editor, go to Computer Configuration > Administrative Templates > Windows Components > click "OneDrive". 
    3. Find the policy: Locate the policy named "Prevent the usage of OneDrive for file storage". 
    4. Disable the policy: Double-click the policy. Another window will pop up. Select the "Disabled" radio button on that window. 
    5. Apply and OK: Click Apply and then OK to save the changes. 

    I hope that will do it. You have done everything else that I can think of.

    Craig

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