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Having trouble connecting to workplace using Citrix. Firewall problem?

Hao Wu 0 Reputation points
2025-07-14T23:39:01.5666667+00:00

I use Citrix to connect to my work place. The web address is citrix.steward.org

I started having problem with connection 2 days ago.

I called the workplace IT support and couldn't resolve the problem.

My internet connection is fine.

I was able to connect to my workplace yesterday by following the instruction in the 2nd last paragraph in the screenshot. MSFT Edge was listed as an app that was allowed by the firewall and I unclicked it and add it again.

However, I am having the same problem again today and what I did yesterday is not working today.

I tried restarting the computer. cleared cache on Edge. I have the exact same problem with chrome.

I set the firewall setting to default and still didn't work. I temporarily disabled to the firewall but it still could not connect.

I don't have a proxy server.

My colleague is able to connect from his home computer without any problems.

Thanks

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  1. AI answer

    2025-07-14T23:39:01.8333333+00:00

    It sounds like you're experiencing connection issues with Citrix, which could indeed be related to firewall settings or other network configurations. Since you mentioned that your colleague can connect without issues, it may indicate that the problem is specific to your setup rather than a broader network issue.

    Here are some troubleshooting steps you can consider:

    1. Check Firewall Settings: Since you have already tried adjusting your firewall settings, ensure that the necessary Citrix URLs and services are allowed through the firewall. You may need to consult your IT support for specific URLs that should be whitelisted.
    2. Antivirus/Proxy Settings: Sometimes, antivirus software or proxy settings can interfere with connections. Ensure that any antivirus software is not blocking Citrix. You mentioned not using a proxy, which is good, but double-check that there are no remnants of proxy settings in your network configuration.
    3. Network Connectivity: Since you have a stable internet connection, you might want to check if there are any specific network configurations or restrictions at your workplace that could affect your connection.
    4. Citrix Configuration: Ensure that your Citrix client is up to date. Sometimes, outdated software can lead to connectivity issues.
    5. DNS Issues: If there are DNS issues, you might want to try flushing your DNS cache or changing your DNS settings to a public DNS server like Google DNS (8.8.8.8).

    If these steps do not resolve the issue, it may be beneficial to work closely with your IT support team, as they may have additional tools or insights into the network configuration that could be affecting your connection.

    References:

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