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Camera Display Issue: Only Showing Part of the Screen

John Manley 0 Reputation points
2025-07-19T23:16:33.8333333+00:00

When attempting to access the camera, it only displays on part of the screen. What steps can be taken to resolve this issue?

Windows for home | Windows 11 | Devices and drivers
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  1. AceRobertT 14,425 Reputation points
    2025-07-19T23:57:47.27+00:00

    Hello, John. If your camera is only showing part of the screen like a cropped or half-black image it is usually caused by one of these culprits: driver glitches, app-level zoom or crop settings, or even a physical obstruction like a privacy shutter.

    Here's how you can troubleshoot it step by step:

    1. First check if your laptop have a manual shutter that partially blocks the lens. Slide it fully open and inspect the lens for debris or misalightment
    2. You may test on multiple apps like Zoom, Teams or Gmeet. If the issue only appears on one app, the check that app's video settings for zoom,crop or aspect ratio adjustments.
    3. You may update or roll back the webcam driver and follow these below
      Press Win + X → Device Manager Expand Imaging Devices or Cameras Right-click your webcam → Update driver If the issue started after an update, go to Properties > Driver > Roll Back Driver
    4. If the issue persists, you may reinstall the webcam driver
      In Device Manager, right-click the webcam > Uninstall device Restart your PC to let Windows reinstall it automatically

    Here's the reference: Camera troubleshooting

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Best regards,

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