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I’m having trouble with Adobe Creative Cloud on my Windows PC. When I tried installing it on my main user account, it didn’t work (the installation failed, or the app wouldn’t run properly). However, when I created a new user account on the same PC and in

Kashiarikarim san 0 Reputation points
2025-07-20T01:04:54.3666667+00:00

I’m having trouble with Adobe Creative Cloud on my Windows PC. When I tried installing it on my main user account, it didn’t work (the installation failed, or the app wouldn’t run properly). However, when I created a new user account on the same PC and installed Adobe Creative Cloud there, it worked perfectly without any issues.

This makes me think there’s something wrong with my main user account, possibly related to settings, permissions, or corrupted user data.

Can anyone help me figure out:

  1. What might be causing this issue on my main account?
  2. How can I fix my main user account so that Adobe Creative Cloud works there as well?

Thank you in advance for any help or suggestions!

Windows for home | Windows 11 | Apps
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  1. AceRobertT 14,425 Reputation points
    2025-07-20T01:55:02.65+00:00

    Hello, Kashiarikarim. You're absolutely correct to suspect that the issue lies within your main Windows user account. If Adobe Creative Cloud installs and runs fine on a secondary account but fails on your primary one, it’s likely due to corrupted user profile data, permission conflicts, or leftover Adobe configuration files that are interfering with the installation.

    When Creative Cloud fails to install or launch properly on one account, it is often because of corrupt registry entries, damaged Adobe folders in AppData, or incomplete permissions that prevent the installer from writing to necessary locations. These issues are isolated to the affected user profile, which is why a fresh account works fine.

    You may follow these steps below to fix your main account:

    1. You may use the official Adobe Creative Cloud Cleaner tool that removes corrupted installation files and registry entries. This tool is especially helpful when Creative Cloud fails to initialize or install properly. Take note you should also run this as Administrator
    2. Clear Adobe folders from AppData before reinstalling, manually delete leftover Adobe folders below: Press Win + R, type %appdata%, and delete the Adobe and Creative Cloud folders Repeat for %localappdata% and %programdata%
    3. Then, after cleaning, download the latest installer from Adobe’s official site and run it as Administrator.

    Here's the reference: Adobe

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Best regards,

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