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Teams no longer works, says "There was a glitch"

Anonymous
2020-09-24T18:26:34+00:00

Teams no longer works. I can't click anything in the Teams window, including minimize/maximize/close. Eventually it closes and gives me the message "There is a glitch. Sorry for the inconvenience. Please sign in again" with a Sign In button, which gets me back in and gives me the same problems. Sometimes it works for a few seconds and then freezes up again.

After clicking Sign In on the above message, it says "There was a glitch, and we had to restart the app. It's good to go now." at the tom of the window, but continues to not work.

I've tried uninstalling, rebooting, and then installing again and the issue persists.

How can I get Teams working again?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Didi 15,515 Reputation points Independent Advisor
    2020-09-24T19:46:30+00:00

    Hi George,

    My name is Didi, an Independent Advisor. I'll be happy to assist you today.

    Sorry to hear you're experiencing this issue. Try clearing the Teams cache by doing the following:

    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    Let me know if this helps.

    Regards,

    Didi

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  2. Anonymous
    2021-05-10T17:16:35+00:00

    Hi George,

    My name is Didi, an Independent Advisor. I'll be happy to assist you today.
    Sorry to hear you're experiencing this issue. Try clearing the Teams cache by doing the following:

    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    Let me know if this helps.

    Regards,
    Didi

    Hi Didi,
    I'm facing same issue since two days. I've uninstalled and reinstalled several versions of it, but to no avail.
    Please let me know if you have any solution regarding this problem.
    Thanks in advance,

    Daud Ahmad

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  3. Anonymous
    2021-11-09T15:26:30+00:00

    I found running Teams in compatibility mode Windows 7 took care of my problem.

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  4. Anonymous
    2020-09-25T00:09:30+00:00

    The web client works fine. The desktop client also works fine on my other PC. So I don't think it's account related.

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  5. Didi 15,515 Reputation points Independent Advisor
    2020-09-24T20:25:16+00:00

    You're welcome, George. Please try ending the task for Teams in the Task Manager then restart Teams.

    And if possible, uninstall then reinstall the app using this download link:

    https://www.microsoft.com/en-us/microsoft-365/m...

    Thanks

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