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Why is my status always in "Offline" and I cannot change it to Available in Microsoft Teams?

Anonymous
2020-04-28T10:10:39+00:00

Hi Everyone,

Would appreciate if someone could help me out here:

My Microsoft Teams status is suddenly changed to "Offline" and I am unable to revert it back to "Available" even by clicking my profile and selecting "Available", my status is still in "Offline". I have also tried to type in "/Available" and while it displayed "Your status is being set to available", my status icon is still showing offline. Clicking "Reset status" did not initiate any response too. I am able to send messages to others and they can see but I am unable to see their replies unless I change to another Channel and then back again.

I am currently using the free version and have no Skype configured. Email used to log in to Microsoft Teams is also my personal once since it is a free version.

Anybody could help me with this? thanks!

Microsoft Teams | Microsoft Teams for business | Settings | Online status

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  1. Didi 15,515 Reputation points Independent Advisor
    2020-04-28T11:53:12+00:00

    Hi, NgChing!

    My name is Didi, an Independent Advisor here to work with you on this issue.

    Sorry to hear that your status remains offline. Please check for available updates in Teams if there's any. You may also sign out then sign back in. Alternatively, please sign in using the web app at https://teams.microsoft.com/. If none of these works, try to uninstall and reinstall the app.

    Let me know if any of my suggestions worked.

    Best regards,

    Didi

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  2. Anonymous
    2020-10-07T19:22:43+00:00

    Hi, something work for me is go to https://teams.microsoft.com, and change the state there. In teams web the state is the same lije the app, says Offline, but you can change it. After that the state reply on local app.

    Regars.

    10+ people found this answer helpful.
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  3. Anonymous
    2020-08-31T20:58:09+00:00

    Hi Sanjeev,

    One of my users just reported the same. There's an advisory out from Microsoft about this (see below). A recent update to Teams broke it. They are working on it and think it will be fixed for most within 24 hrs. We'll see. Thought I'd let you know since I just stumbled across your comment.

    Have a good day. Cheers

    Thorsten

    Any user that enters into offline mode in Microsoft Teams is unable to move back to online mode

    TM221111, Microsoft Teams, Last updated: August 31, 2020 2:12 PM

    Start time: August 28, 2020 2:20 PM

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  4. Anonymous
    2020-04-29T01:15:52+00:00

    Hi Didi,

    Thank you for your reply!

    Signing out and back in doesn't work, nor does restarting my laptop and reopening MS Teams. The status thing also is actually kind of on-and-off. It could be "Offline" now but the next hour it will automatically go back to being "Available".

    Any explanation as to why this could be happening?

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  5. Didi 15,515 Reputation points Independent Advisor
    2020-04-29T02:52:40+00:00

    Hello, NgChing.

    It could be related to your Outlook calendar events. You may also try typing, /available in the command bar and see if it will switch again.

    10+ people found this answer helpful.
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