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Loading Chunk Failed Error when clicking on "Files"

Anonymous
2020-05-23T04:09:55+00:00

Hi,

I am getting following error when clicking Files. Tried clear cache at Appdata, logging out multiple times but did not work.

Please let me know if anybody knows about the fix.

Loading chunk 5 failed. (error: https://statics.teams.cdn.office.net/hashedjs/precompiled-default~bridges-services-channel-prefetch~bridges-services-files-prefetch~channel-files~external-fil~f4287483.min.c1ee688a7cb7e753.js)

Thanks

Arnav

Microsoft Teams | Microsoft Teams for business | Files | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-27T07:33:44+00:00

    I was experiencing the same issue and followed these instructions:

    Log out of and close MS teams.

    Go to the following folder %AppData%\Microsoft\Teams and delete the entire contents (there was one folder that would not delete and so I left this).

    Restart teams and then the files location worked.

    9 people found this answer helpful.
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  2. Anonymous
    2020-05-27T09:02:35+00:00

    I tried the somewhat more "limited delete" approach:

    • Log out and close MS teams.
    • Remove the directories with the word "Cache" in them.
    • Restart and login.

    Worked.

    2 people found this answer helpful.
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  3. Anonymous
    2020-05-26T16:59:32+00:00

    I have the same issue. In the installed app, I cannot look at "Files" on any team. Online app I can just fine. Here is the error. 

    Loading chunk 5 failed. (error: https://statics.teams.cdn.office.net/hashedjs/precompiled-default~bridges-services-channel-prefetch~bridges-services-files-prefetch~channel-files~external-fil~f4287483.min.c1ee688a7cb7e753.js)

    This chat would not let me to the verbose version of the error. 

    Help please, we use teams all day, every day. 

    Bob Johnson

    BTW, I have removed and reinstalled the app with a reboot in between.

    2 people found this answer helpful.
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  4. Anonymous
    2020-05-25T16:17:14+00:00

    I'm having the same issue.  it works on the web version, but not the desktop version

    2 people found this answer helpful.
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  5. Anonymous
    2020-05-23T07:39:43+00:00

    Hello arnavsharma3

    I am V. Arya, Independent Advisor, to work with you on this issue. As a first level of troubleshooting, please try in Web Teams (Edge/Chrome browsers) and let me know whether it works there or not to advise you on further steps.

    https://teams.microsoft.com/

    1 person found this answer helpful.
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