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How to fix the problem on Mute/Unmute the Microphone in Teams?

Anonymous
2020-03-08T14:11:14+00:00

Hello,

I'm having the problem with my Teams. when I'm attending the meeting, other participants can't hear me even I checked back and forth by muting/unmuting on the Microphone symbol but it's not work at all. pls see the attached photos FYR. the problem is the Microphone was not responded even it's shown ON. I check back the SOUND of my Mac and it's ok. other apps are work normally but only Teams has the problem on microphone. I tried with my Airpod also but it's same problem. pls help me fix it.

thank you!

Helen,

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-03-08T17:00:01+00:00

    Hello Helen,

    Thanks for letting me know what steps you have done on your side to troubleshooting the issue. From the screenshot I can see you are using the Teams for Mac application. Please first sign in Teams web app via browsers and test it again.

    If the issue only happens to the Teams for Mac application, please do the following steps to try to fix it:

    1. Quit Microsoft Teams completely. Delete files in following folders:

    “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache”

    “~/Library/Application Support/Microsoft/Teams/blob_storage”

    “~/Library/Application Support/Microsoft/Teams/Cache”

    “~/Library/Application Support/Microsoft/Teams/databases”

    “~/Library/Application Support/Microsoft/Teams/GPUCache”

    “~/Library/Application Support/Microsoft/Teams/IndexedDB”

    “~/Library/Application Support/Microsoft/Teams/Local Storage”

    “~/Library/Application Support/Microsoft/Teams/tmp”

    Restart Microsoft Teams.

    1. Go to System Preferences -> Security & Privacy -> Microphone, remove Teams from there and re-add it again.
    2. May I know the version number of the application? Please make sure Teams for Mac application is up to date.

    Regards,

    Rick

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  1. Anonymous
    2020-03-10T14:52:18+00:00

    hello,

    thanks for your prompt answer. it's ok now just basing on the step#2 only. as it was turned off on Microphone and I didn't know. thank you so much!

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6 additional answers

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  1. Anonymous
    2020-09-10T11:46:11+00:00

    I am facing a similar issue this is the message I get when unmuting on teams (browser).

    6 people found this answer helpful.
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  2. Anonymous
    2020-05-07T22:57:00+00:00

    Hi I am a little kid and I like to jamp

    6 people found this answer helpful.
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  3. Anonymous
    2020-04-29T07:34:30+00:00

    I am not unmut call when attand concoll

    2 people found this answer helpful.
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