Share via

Chat button missing in the microsoft teams sidebar on window 10

Anonymous
2019-07-28T06:43:06+00:00

Hi,

Somehow the 'chat' button is not showing in my microft teams app on windows 10.

Chat is activated in the admin area for teams.

What do I need to do to show the 'chat' button?

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2019-07-29T08:17:04+00:00

    Hi Paul,

    Thanks for your reply. Regarding "'Skype for business with collaboration and meetings", do you refer the “Skype for Business with Teams Collaboration and Meetings” mode? 

    If so, as you can see form below picture, it is expected that the Chat tab is not available in your organization. 

    If you need users to use both Skype for Business and Teams at the same time, you can select the Islands mode. For your reference: 

    Regards,

    Jennifer

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments

5 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-07-28T09:45:52+00:00

    Hi Paul Boots,

    Based on your description, you have enable Chat settings in the Microsoft Teams admin center > Messaging policies but the Chat button is not showing in Microsoft Teams desktop client. May I confirm if this issue also happens in theTeams web APP?  

    If not, then you may try to clear Teams desktop client caches to check if it helps:

    1. Sign out Teams desktop client and exit Teams completely.
    2. Open Windows File Explorer and go to ***%appdata%\Microsoft\teams\Cache,***delete all the files.
    3. Then go to %appdata%\Microsoft\teams\Application Cache\Cache, delete all the files.
    4. Re-start and sign into Teams to see if you can see the Chat tab in Teams.

    Moreover, if there is also no Chat tab in the Teams web APP, please let your administrator go to the Teams admin center > Org-wide settings > Teams upgrade to check whether the coexistence mode is Islands or other mode. Please send us a screenshoot of this page for analysis.

    For your reference: Understand Microsoft Teams and Skype for Business coexistence and interoperability

    If the issue persists after you try above steps, to narrow down this issue, we need to confirm following questions:

    1. Does this issue happen to all users in your organization or just a specific user?
    2. Please send us a screenshoot of the left sidebar in Teams and also a screenshoot of the Teams client version information.
    3. Does the Chat tab work correctly before? If so, did this user (or the admin) made any changes before this issue happen?

    Regards,

    Jennifer

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-08-05T08:49:48+00:00

    Hi Paul,  

    Thanks for your reply. What do you mean by saying "the setup us not under my control"? If you don't have correct permission to set this in the Teams admin center, please contact your global administrator to help you set this and then check the result.

    While, if the global administrator also doesn't have this option to set this for you, could you please send us a screenshoot of the Teams upgrade page of your organization so we can understand your scenario better and provide further suggestion? 

    Meanwhile, may I confirm whether you have received an email sent from Microsoft says that your organization will be upgrade to Teams?

    Regards,

    Jennifer

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-08-04T08:18:03+00:00

    Hi Jennifer,

    Although I trust it will fix the issue unfortunately the setup is not under my control and I have not been able to test it.

    Kind regards,

    Paul

    Hi Paul, 

    If there is any update, feel free share at your convenience.

    Regards,

    Jennifer

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-07-29T06:00:32+00:00

    Thank you Jennifer

    Based on your description, you have enable Chat settings in the Microsoft Teams admin center > Messaging policies but the Chat button is not showing in Microsoft Teams desktop client. May I confirm if this issue also happens in theTeams web APP? 

    It does happen in the Teams web APP as well, as in MacOS Desktop and Iphone/Ipad apps.

    The teams admin center teams upgrade page has coexistence mode 'Skype for business with collaboration and meetings'

    I guess that explains why I do not see the chat button.

    Will try to have it changed and report on the result.

    Best,

    Paul

    Was this answer helpful?

    0 comments