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Does MS Teams work as remote support tool

Anonymous
2020-03-31T11:23:00+00:00

We're using Teams for chat and video meetings, but would like to use the screen sharing and remote control for troubleshooting and suppport requests. However, Windows does not pass UAC prompts through the Teams screen sharing.

Is this feature available till today?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-05-21T04:20:36+00:00

    The best tool to use is Microsoft's Quick Assist, built in to windows 10. You will be surprised how good it is. Can see both screens, initiate task manager and you can use the UAC.

    What I suggest is to make some changes in your GPO on how the UAC presents itself but does not turn it off.

    Computer Configuration/Windows Settings/Security Settings//Local Policies/Security Options

    Policy Setting
    User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop Enabled
    User Account Control: Switch to the secure desktop when prompting for elevation Disabled

    These will stop the black screen but give the prompt, and yes you can enter your credentials with no problems

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  2. Anonymous
    2020-04-01T05:09:53+00:00

    got a reply from Microsoft lately 

     Teams - Screen Sharing - Windows UAC

    Let's get started. Based on the details provided, are you referring to be able to bypass when doing a Screen Share in MS Teams, if the controller runs a program requiring UAC prompt, the screen freezes on the controller's end while the UAC prompt is open on the client end? If this is the case, unfortunately this is a feature that is not yet implemented.

    Thanks

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  3. Anonymous
    2020-03-31T12:03:05+00:00

    That does not answer my question.

    When running any setup in remote computer screen sharing freezes when the UAC prompt pops up but working fine in remote computer. I am talking about this UAC feature that block admin from putting password in remote computer.

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  4. Anonymous
    2020-10-28T19:56:33+00:00

    The best tool to use is Microsoft's Quick Assist, built in to windows 10. You will be surprised how good it is. Can see both screens, initiate task manager and you can use the UAC.

    What I suggest is to make some changes in your GPO on how the UAC presents itself but does not turn it off.

    Computer Configuration/Windows Settings/Security Settings//Local Policies/Security Options

    Policy Setting
    User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop Enabled
    User Account Control: Switch to the secure desktop when prompting for elevation Disabled

    These will stop the black screen but give the prompt, and yes you can enter your credentials with no problems

    Good Stuff! Thanks for sharing. Don't pay $2300 per year for 3 simultaneous connections with TeemViewer :)

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  5. Anonymous
    2020-04-01T17:37:31+00:00

    TEAMS isn't really suitable for remote support.  Try Splashtop.  --- L

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