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Microsoft Teams - users not receiving email notifications

Anonymous
2020-04-28T13:19:07+00:00

Good afternoon,

I have a user who uses Teams to plan agendas and sends them out from the Team via email to the members of each Team. She does this for multiple Teams within the company. No external members.

It's intermittent whether users receive these email notifications. Some Teams work without issue, others with the exact same setup don't work, or occasionally work sometimes but not other times. I've suggested that individuals can set how they receive their notifications and perhaps they'd turned this option off, but that doesn't seem to be where the problem lies as sometimes it works without interfering with the notification settings.

The setups looks exactly the same in the Teams admin panel and Office 365, and the user sends the agendas out the same way each time, she says that she "clicks on the three lines on the top right hand side once the agenda is complete and click on ‘publish agenda’, then ‘share with attendees’ and she clicks ‘by email’, ‘in teams channel’ and ‘update meeting invitation"

My question is, is this a known fault? Do other users have this issue and does anyone know a way to rectify it?

Kind regards,

Anne

Microsoft Teams | Microsoft Teams for business | Settings | Configure notifications

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  1. Anonymous
    2020-06-11T16:02:15+00:00

    Did you read the message. He's not worried about his notifications. I'm in a similar situation. A member of a team that I created and own isn't getting notifications. I need to fix it. Not him.

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  2. Anonymous
    2020-04-28T15:19:09+00:00

    OK, thanks Juan.

    It'll probably take a long time to get everyone on the network in the affected Teams to do that individually, especially remotely, so I won't be able to report whether this has solved the issue for a while, but fingers crossed that it'll work.

    Thanks for your help.

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  3. Anonymous
    2020-04-28T14:53:34+00:00

    Hi Juan,

    Do you mean, in the Teams settings, change the notifications setting from Banner and email, to something else and back again? 

    Kind regards,

    Anne

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  4. Anonymous
    2020-04-28T14:03:26+00:00

    Hello AnneXJ,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    Have you tried these instructions to activate notifications? https://support.office.com/en-us/article/manage...

    I hope this helps! Please let me know if you have any further questions.

    Thank you.

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  5. Anonymous
    2020-04-28T14:13:02+00:00

    Hello Juan Pedro,

    Thank for getting back to me. 

    I don't believe it's a notification setting issue as it's intermittent. Sometimes a recipient receives an email, sometimes they don't. If it was a notification setting then they wouldn't receive any emails at all from that Team. 

    I will forward the information to the user though. 

    kind regards,

    Anne

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