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Cannot type the @ (at) character on Mac with a PT keyboard in Teams.

Anonymous
2018-04-18T16:36:41+00:00

Hi,

I noticed I am unable to type that character in Teams (web), using the Portuguese (PT) keyboard layout on Mac.

The reason for that is that the key combination for typing "@" in the Mac PT keyboard layout is OPTION + 2, is being used by Teams for the Open Chat shortcut.

That means all PT-keyboard users on Mac are unable to type the @ character in Teams, and this is a major problem!

How can I change the default shortcuts in Teams to circumvent this?

If there is no way to do it, please provide one.

Better still, please be sure not to override any key combinations used to type basic characters in international keyboards.

Thank you.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-04-26T16:27:01+00:00

    Hi Rick,

    Thank you for taking the time to research and address this question.

    Unfortunately you answer is not correct.  In the Mac PT keyboard, SHIFT+2 will produce " (quotation mark). OPTION+2 will produce @ (at).

    Likewise, SHIFT+3 will produce # (hash/pound sign) and OPTION+3 the € (euro) character, making it also hard to type the euro character in MS Teams.

    I believe this will affect any keyboard layout where keys 1-4 have more than 2 character assignments, which happens in several languages, like Spanish, Slovak or Thai. Check for instance https://keyshorts.com/blogs/blog/37615873-how-to-identify-macbook-keyboard-localization

    However unpleasant this may be to Mac users, I believe there is a way to circumvent it. There seems to be a distinction between LEFT OPTION and RIGHT OPTION keys.

    The solution that works for me is to use the RIGHT OPTION key to get the desired character.

    For instance, RIGHT OPTION + 2 will produce @ in the PT keyboard.

    I hope this will help Teams users in other languages as well.

    Cheers!

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  1. Anonymous
    2018-04-28T23:00:33+00:00

    Hello João Pedro Rodrigues NB,

    Thanks for your kindly sharing and i do apologize for my mistake. Other community member will benifit from the workaround you provided. 

    Regards,

    Rick

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  2. Anonymous
    2018-04-20T21:49:31+00:00

    Hello João Pedro Rodrigues NB,

    May I know if you need more help?

    Regards,

    Rick

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  3. Anonymous
    2018-04-18T18:25:49+00:00

    Hello João Pedro Rodrigues NB,

    The shortcuts of Microsoft Teams for Mac cannot be changed. However, based on my research about Portuguese keyboard layout on Mac, the root cause should be that you should press Shift + 2 to enter a @ character, not option + 2.

     

    You can try it on your device and check if it works.

    Regards,

    Rick

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