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Can't log into microsoft teams on desktop app version

Anonymous
2020-06-24T15:46:55+00:00

Last few months, I can use the microsoft teams app smoothly without any issue. But just today, when I open Microsoft teams in my laptop, it tells me to enter my email and also my phone number. Then, i received an sms in my phone and I typed in the verification code. After that, my microsoft teams cant log in at all. It says' Sorry we have some issue logging into your account. Please try again or sign out and log in again. I am frustrated because I have a class in 5 minutes time. Then I tried my app on my ipad, surprisingly i managed to log into my ipad. After my class, i tried to delete and reinstall microsoft teams on my laptop. It works like normal before, but after a few hours, it is unable to log in again. I searched online and found out it was something to do with the microsoft credentials. I tried to remove every credentials on my laptop. I also tried to add Teams related endpoint to Trust site but both the ways does not work for me. I am sure that my network and firewall has absolutely no problem. I even checked the license and i have the microsoft teams license. Please help me to solve this problem. I have a lot of online classes to attend and i am afraid to be left behind in my homework. Hope someone can save my life. I will be very grateful.

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  1. Anonymous
    2020-06-24T15:49:41+00:00

    Hi Tan,

    Good day! Hope you are doing well. I am Jennifer, an Independent Advisor and Teams user like you.

    Can you please perform the resolution steps below:

    1. Sign out from Teams
    2. Clear the Teams credential through:

    Search for Credential Manager > Windows Credential > Delete ALL Teams cache credential

    1. Delete the Teams cache through below and delete everything inside

    %appdata%\Microsoft\teams

    1. Sign in to Teams again

    Kindly confirm if this helps or if you still need further assistance.

    Thank you and stay safe!

    50+ people found this answer helpful.
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  2. Anonymous
    2020-06-25T05:02:05+00:00

    This works after I delete all the files in that folder. But after like two hours, the same problem comes back again and i could not login. When I go back and check the folder, the files all appear again. I think this is not a long term solution. Do you have other solutions other than this? Besides my microsoft office have the same problem even after I deleted the files in that folder.

    30+ people found this answer helpful.
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  3. Anonymous
    2020-10-26T23:12:48+00:00

    I am having the same issue and have tried everything you have listed in this post with no luck. This is a huge issue and I need it fixed immediately. Can you help?  Here is a screen shot of my error.

    10+ people found this answer helpful.
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  4. Anonymous
    2021-11-23T04:01:48+00:00
    1. Clear the Teams credential through:
      Search for Credential Manager > Windows Credential > Delete ALL Teams cache credential

    Team cache credentials not listed there?

    10+ people found this answer helpful.
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  5. Anonymous
    2021-01-05T19:56:04+00:00

    I am facing the same problem 

    I am having the same issue and have tried everything you have listed in this post with no luck. This is a huge issue and I need it fixed immediately. Can you help?  Here is a screen shot of my error.Image

    10+ people found this answer helpful.
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