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OneDrive error - "we can't reach this library because of service issue"

Manohar 16 Reputation points
2022-04-26T22:44:23.977+00:00

Getting the error "we can't reach this library because of service issue" while trying to sync the local files with the OneDrive.

tried resetting OneDrive and also restarted the PC, but no help.

Microsoft 365 and Office | OneDrive | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Kapil Arya 37,676 Reputation points Volunteer Moderator
    2022-04-28T12:56:21.887+00:00

    1 person found this answer helpful.
  2. Emily Hua-MSFT 27,901 Reputation points
    2022-04-27T02:33:38.373+00:00

    Hi @Manohar

    Do you use OneDrive to sync SharePoint Server?
    Please check whether you can sign into OneDrive Online.

    It's recommended to go to local OneDrive folder, check OneDrive icons beside with files.
    If there is any files with red cross, please move it out of OneDrive folder.

    Then I suggest you unlink account, close onedrive and relink it for testing, check whether files can be downloaded or synced again.
    If it does not help, I would suggest you uninstall it, reboot your machine to install it.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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    1 person found this answer helpful.
  3. Limitless Technology 40,101 Reputation points
    2022-05-04T07:55:29.657+00:00

    Hi Manohar-1482,

    When there is an issue with onedrive and you try to install a version over it without uninstall it you get that error, its very common.

    Lets try to completely uninstall OneDrive:

    1. Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
    2. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter.
      Then type in either %SystemRoot%\System32\OneDriveSetup.exe /uninstall if you’re using 32-bit Windows 10 or %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall if you’re using 64-bit Windows 10 and hit Enter.

    After that restart the pc and try to install again the recent version.

    --If the reply is helpful, please Upvote and Accept as answer--

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