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Audio drivers for basic recording interface

Anonymous
2020-05-17T13:04:50+00:00

How can one thoroughly make sure all drivers are installed and up to date after changes have been made over time that may fool the updater?

I'm attempting to connect a Mackie ProFX6 analog/digital interface  audio recording and editing device to Windows 7.

Devices and Printers indicates there is a problem with "the driver" for the device, and that "reinstalling the driver might fix this problem."

Selecting 'apply this fix" initiates a protocol that is unable to fix the problem. It searches unsuccessfully for a device driver.

The Mackie interface does not require installation of drivers. It is usb connected, but powered by a 120/12 jack.

I suspect that some device or software I've installed at some previous time has changed the audio driver set up, and have tried updating the drivers. Windows update now indicates that all updates have been made that can be made, and that there are no hidden updates.

I have stopped three obvious potential sources of difficulty in msconfig Startup and Services. One is a Focusrite Control Server, a second is a usb 4.x Audio/ MIDI controller driver. Both of these were activated with a Focusrite Scarlett 4i4, another analog/digital music recording device I attempted to use recently. I uninstalled when it wouldn't operate properly with this PC. The third is Startup Item DirectCD from Manufacturer Roxio. I recall this being related to a CD burning tool I used but no longer use.

I have attempted to post this question by selecting Post a question on the page where I typed this. However, Post a question, though appearing on the screen for selection, does not select when selected.

Thank you

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  1. Anonymous
    2020-05-17T15:22:34+00:00

    Hello Andrew,

    I believe the problem is not with the device or the Mackie drivers.

    I checked the Mackie website initially and saw a FAQ page stating that the ProFX boards do not need drivers installed. "All you do is set it as your input and output device ...Control Panel>Sound."

    https://mackie.com/sites/default/files/PRODUCT%20RESOURCES/SUPPORT_DOCS/FAQs/ProFXv2_Series_FAQ.pdf

    I did review the page you linked, and the instructions indicate that the drivers downloadable there are for Windows 10. This computer is running Windows 7, having been upgraded from XP. 

    https://mackie.com/sites/default/files/Mackie_USB_Driver_Instructions(1).pdf

    I believe there is a problem with the functioning of the PC,; a driver, a card, or something that has been corrupted other than the analog/digital device. This is the third analog/digital audio interface to malfunction with this PC recently.

    I have used a BassPodxtPro interface successfully with this same PC for quite some time with moderate usage that stopped working properly recently. There appeared to be driver issues, so I re-installed the latest drivers. The sound coming through was very choppy, as if there is a driver type of problem, a usb connection problem, or a device problem.

    After troubleshooting I bought a Focusrite Scarlett 4i4, which also would not work properly with this PC after its drivers were installed. After some driver installation challenges, there have been no indications of the 4i4 having driver issues or other software or connectivity problems that are discernible by looking in Device Manager and navigating around in that way. However the Focusrite, when connected and operating with audio editing software sounds as if its drivers are not working properly, or there is a similar problem of that kind. Just like the first device.

    The Focusrite does not plug into a power source other than the usb connection. It powers up, but it sounds like the first interface that stopped working with choppy distorted sounds.

    Purchasing the Mackie ProFX was partly a test to see if a device not reliant on usb power, like the first device to malfunction, would work.

    I bought The Mackie ProFX device partly from being sold on the idea that it would work with Windows 7, would not rely on usb bus power as it plugs into a power source, and would not tax the PC's resources.

    I've run a free version of Malwarebytes for some time. It has always indicated no problems detected. Even when the browser address bar and word documents would autopopulate back slashes \\\\\\\\\\\\\\\\\\\\

    The question that remains for me is, what more can be done to make sure all drivers and driver related factors on the PC are in place, functioning properly, have not been corrupted.

    Thank you

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  2. Anonymous
    2020-05-17T13:16:15+00:00

    Hello Anthony, I am Andrew an independent advisor. That's a nice board you've got, I wouldn't mind one myself. After some digging through the manufacturer website that mixer needs a certain USB interface driver. You can find it here:

    https://mackie.com/products/profxv3-professiona...

    You can download the driver and follow the manufacturer instructions to install it, if this doesn't solve your issue we should be able to further troubleshoot.

    Take care Anthony,

    Andrew

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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