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Cannot change channel icon picture in Microsoft Teams - the free version

Anonymous
2020-03-11T01:21:06+00:00

HI

I cannot change the icon picture.  It keeps telling me it is still setting up my account.  This has been happening for about 2 weeks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-04-06T18:56:52+00:00

    if the problem still persists, please kindly post a new thread in this category, so that we can better help you on your situation. 

    Don't bother, I already switched to Slack 😛

    60+ people found this answer helpful.
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  2. Anonymous
    2020-03-11T04:08:25+00:00

    Hi VickileeOAC,

    Thanks for reaching us in community.

    For this problem, you may open a web browser and go to https://teams.microsoft.com/ to see if you can update your team picture successfully.

    If you have ever installed Team app in your smart phone, you may also try the following steps to change picture of your team;

    1. Find your team, and click "...",
    2. Select Edit team > Change picture,
    3. Then you can upload picture from your phone library.

    If you still cannot change the picture, would you like to share a scrennshot of the error page your failed to perform this action? So that we can have a better analysis on your situation.

    Best,

    Shawn

    4 people found this answer helpful.
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  3. Anonymous
    2020-03-13T22:21:11+00:00

    I have tried those things but not on my phone.  I have two different accounts with 2 different organisations so I leave one on my phone and use the other on my laptop.  I still can't change the picture.

    1 person found this answer helpful.
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  4. Anonymous
    2020-03-15T18:51:09+00:00

    Hi  VickileeOAC,

    You can try this workaround below to see if you the team picture can be updated:

    1. Add a new user to your team as an owner.
    2. Ask him/her to upload the image using the Windows client
    3. Remove the owner again

    Hope this helps.

    Shawn

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  5. Anonymous
    2020-03-12T15:30:43+00:00

    Hi VickileeOAC,

    How is it going? If you still need any help on this problem, feel free to post back at any time. We're always here.

    Best,

    Shawn

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