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TEAMS APP ON IPAD NOT WORKING

Anonymous
2020-04-25T11:14:10+00:00

I've downloaded and installed the Teams App from the Apple Store onto my iPad which is running IOS 13.3.1 and is an iPad (5th Generation) with plenty of storage space.  I am running on my home wifi. 

I have set up a Teams meeting and invited myself on a private email address as a guest as a test run.  (I want to invite a number of guests to a Teams meeting but I don't want to make them Team members).  When I attempt to join the meeting it invites me to install the App, which I have done.  However, when I click on the launch app link in the screen I reach after clicking the Join Meeting link, the link does not activate and does not launch the app.

I can't join using the browser as it says browser (Safari in this instance) not supported.  I have also tried copying the link into Chrome and that doesn't work either.

I have checked the Teams settings in Apps settings and the services (microphone, camera etc are not showing as activated).  

I also have an iPad Pro which is running Teams just fine and it works on my iPhone.

Help!  Whatever is going on?  It should be so simple, device agnostic. Not a good advertisement for something which is supposed to run easily.  My organisation is a charity user and doesn't have access to a huge IT team.  I am IT!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-04-27T13:27:20+00:00

    For Safari on iPad OS, you may try to disable "Prevent Cross-Site Tracking" to see it helps: Go to System Settings > Safari, uncheck "Prevent Cross-Site Tracking" under PRIVACY & SECURITY.

    Note: Changing this setting may impact your experience on other websites.

    The logic behind: Safari 11.0 uses Intelligent Tracking Prevention to block third-party tracking cookies. Because of the way Intelligent Tracking Prevention categorizes cookies, login.microsoftonline.com gets lumped into this category (even though login.microsoftonline.com is not a tracking domain), and Microsoft Teams is prevented from opening.

    Our engineers are working on this problem, but we haven't a timetable for its releasing. I believe our developer team is moving froward, and Teams will be better with your engagement.

    Best,

    Shawn

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  2. Anonymous
    2020-04-27T12:51:48+00:00

    Hi Shawn,

    I have done a bit more digging on this as I have the same issue with my IPad. The issue is definitely with Safari interacting with the Teams app. 

    • I have installed the latest Teams App
    • Tried to click the link in the email / calendar invite and still it does not open the app. the "Launch it Now" link when clicked, does nothing.
    • I then installed Chrome browser, copied and pasted the link into chrome and the link worked perfectly.

    It is a real shame that you cant change the default browser on IPads to say chrome.

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  3. Anonymous
    2020-04-25T11:16:09+00:00

    Can I also add that I had to go to the Apple Store to download the Teams App as when I downloaded it as it invited me to do from the meeting link it downloaded the file and then it didn't install automatically.

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  4. Anonymous
    2020-04-27T17:13:56+00:00

    We discovered that Settings>Safari>Request Desktop Website was set to ON and when set to OFF Teams loaded just fine.

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  5. Anonymous
    2020-04-26T06:03:37+00:00

    Hi Stella Currie,

    For your situation, it's abnormal that Teams just has the access to Siri & Search and Background App Refresh. The access to Contact, Photos, Bluetooth, Microphone, camera and Notifications should also be displayed. You may try to Clear app data, then uninstall Teams. Download and install Teams from the App Store again, or via the link: https://apps.apple.com/us/app/microsoft-teams/id1113153706#?platform=ipad. The latest version id 2.0.8 released on April 23.

    Meanwhile, are you able to use Teams functioning in the app? Like joining a meeting or starting a call in the Teams.

    Best,

    Shawn

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