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403 - Forbidden Access

Anonymous
2020-10-29T17:56:03+00:00

Hi There, 

So my organisation has been using Teams pretty much since the start of the pandemic. I haven't had any issues signing on in the office or at home. I could sign in on my personal device, work device and personal mobile without issue. About a month ago I got a new phone (Oneplus 8 pro) and for some reason I am unable to connect to teams on it. 

I open the Application, put in my work email and and click sign in expecting for it to prompt me for my password, but instead the page loads and then I get the following error: "403 - Forbidden access is denied - You do not have permission to view this directory or page using the credentials you supplied". 

Teams still works fine on all my other devices, but for some reason I can't get on using my new phone. I have reinstalled the app several times and deleted the cache, but still no luck. 

Scanned the web for any potential solutions, but can't find anything. Any help would be greatly appreciated.

Cheers, 

Josh

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  1. Anonymous
    2020-10-30T11:56:06+00:00

    Hi There, 

    I tried those and it did not work. 

    I just came across another solution online and it was relating to the MS Authenticator Application. 

    I uninstalled Authenticator and then tried to log on to teams and IT WORKED! 

    I have since reinstalled Authenticator application and all seems good. 

    Not sure what the issue was, but seems to be resolved. 

    Thanks for your help. 

    Josh

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  1. Anonymous
    2020-11-02T09:06:15+00:00

    Hi Josh, we do appreciate your feedback back on this problem. I guess that this problem was resulted by the authentication method about the Authenticator app. You kindly sharing will help more members in the community. 

    It was my pleasure to assist you. Wish you a great day ahead:)

    Best Regards,

    Shawn

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  2. Anonymous
    2020-10-30T04:43:01+00:00

    Hi Josh,

    One of possible reason is that this device has been disabled to access your account. You can first contact your admin to see if they can enable it.

    For admin reference:

    1. Go to AAD admin center (https://aad.portal.azure.com/).
    2. Choose Azure Active Directory > User, select the user, choose Devices. 
    3. Select the user's device, check the status.
    4. Enable the device.

    If the device has been enabled already, please kindly click Sign-ins under Activity. Then you can get all sign-in records for the user, find the failed record, double click it and then you can get a detailed report for the failed activity. Check the details and find "Authentication Details" to get the reason for the failure. You can share us the screenshot to us so that we can help you analyze further.

    Regards,

    Shawn

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