Microsoft Teams Says There's No Connection - There Is

Anonymous
2020-04-14T15:41:31+00:00

I have an internet connection on my laptop. I can access my email, web pages, and this site.

However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."

There is also an error message: 

"desktop-0d71a186-8118-4720-b394-b0098d0c8298

Error code - online_check_failed exceeded retry attempts

Failed to connect to settings endpoint."

I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.

Any suggestions for getting Teams to start when I clearly have internet access.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-08-11T01:53:26+00:00

    I was using Microsoft teams but suddenly it began to show that "there is a network issue plz try again"

    I tried again and again. Then i uninstalled this app and reinstall it but now it is not signing in. 

    I don't know what to do. Plz help

    Request Id: 27a8e831-e749-4f8c-943e-82490a081900

    Correlation Id: 0abafe61-c723-4f4a-9b5e-110942bd46e3

    Timestamp: 2020-08-11T01:56:47Z

    Message: AADSTS900561: The endpoint only accepts POST requests. Received a GET request.

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  2. Anonymous
    2020-04-16T06:35:00+00:00

    Hi J.Kap,

    I'm sorry I can't get any lights to you in term of the fire wall things and any proxy setting due to we don't have adequate knowledge for it. We suggest you could try to change network environment and see how it works. Besides, if you still have any questions, welcome to ask me.

    Stay health and appreciate it.

    Kind Regards,

    George

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  3. Anonymous
    2021-04-15T07:36:31+00:00

    I suggest to clear your Teams desktop app cache and this will then reset login for desktop app - You're welcome! :)

    1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
    2. On your keyboard, Hold Windows key and Press R
    3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
    4. Delete the contents of the entire folder.
    5. Restart Microsoft Teams > Sign In.

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  4. Anonymous
    2020-07-21T09:52:45+00:00

    Same issue on a brand new iMac, I'm working from home and my boss keeps thinking I'm away from my desk as it works for a bit then if left disconnects. I have no issues with internet but says no connection. And yes I can use in the web browser, but as I open and close browser windows a lot this is not ideal.

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  5. Anonymous
    2020-09-14T21:27:13+00:00

    Many people in our organization are experiencing this issue and we do not use a proxy.  The issue comes and goes.  We will be in a group meeting and some of us will get a message popup stating the we need to refresh because we have no network connection, yet our video chat continues.  However, we will not be able to send chat messages until we close and restart Teams.  Very frustrating.

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