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Desktop Microsoft Teams app not loading on MacOS Monterey

Anonymous
2022-02-05T22:50:17+00:00

Hello,

I am unable to use the Desktop Microsoft Teams app on MacOS Monterey. I see the Loading Microsoft Teams... dialog window pop-up with a blank white screen. The app does not load.

For reference, I have tried all of the possible solutions using the Microsoft Teams thread posted in the community "Teams app is stuck on 'loading' on Mac" by SuzanneSilver on 5/21/2020):

  1. Several attempts to uninstall and reinstall from Microsoft online, by quitting and removing application from ~/Library/Application Support/Microsoft Teams, AND the ~/Library/Caches/com.microsoft.teams, making sure to restart computer before install and post install.
  2. Adjusted privacy settings -> accessibility ->Microsoft teams was selected,
  3. Used two different browsers Chrome and Safari to download the Teams app to Desktop,
  4. Used Calendar to setup a meeting and download desktop app from meeting notice,
  5. Deleted the cache and password using Keychain,
  6. Asked a different user to login, and it does the same thing, Loading Microsoft Teams... and the blank white screen.

So far, nothing has helped. Same issue. Can anyone please assist?

Thank you,

Hena

Microsoft Teams | Microsoft Teams for education | Teams and channels | Other

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  1. Anonymous
    2022-02-23T21:43:03+00:00

    Hi - I'm having the same problems. Did you manage to find a solution please? Thanks

    Jane

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  2. Anonymous
    2022-02-06T21:02:01+00:00

    Hi, I'm Sergio, it's a pleasure to help you.

    Excuse me, to isolate the problem causes, answer me:

    1. What happen if you use the Team web app?
    2. Do you have other Office apps on your device? Can you logout from these apps and try again to logging in Team?

    Greetings.

    Hi Sergio, thank you for your suggestions.

    For #1, the Teams web browser app works fine in the Chrome browser; however, it keeps loading and refreshing in the Safari browser, then shows a blank page. I also tried to download the Teams app from the browser window and received this error, see screenshot below.

    For #2, I logged out of all the Office apps on my computer, rebooted it, then attempted to sign-in to the Teams app and same dialog window with "Microsoft Teams Loading... " appears, the app still does not load.

    Any further assistance is appreciated.

    Thanks,

    Hena

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  3. Anonymous
    2022-02-16T04:09:58+00:00

    Hi SergioA2020,

    For #1, When opening a Teams meeting invite from an email and selecting the Desktop app option, the web application opens up (in Chrome browser) with the No Background and Blur background options only. The Desktop app does not open. I do not receive a separate sign-on window either as you have advised. I also cannot find the meeting invite notice in my Teams calendar.

    #2, I clicked Force+Quit option, it closed the Desktop application.

    #3, I am not using a VPN, not applicable.

    #4, Auto Proxy Detect is not switched on.

    Prior to receiving all of these errors, my Desktop MS Teams application would work fine allowing me to choose from multiple virtual background options. I have tried all of the solutions you have provided with no success.

    How do I go about removing an old login as Manage my Accounts does not provide a delete option? I have tried "Sign-out and Forget" several times to no avail.

    Thank you,

    Hena

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  4. Anonymous
    2022-02-07T13:01:01+00:00

    Hi HenaKhan1:

    You should keep in mind that Chrome and Edge are the suggested browsers to open the Team web app.

    About the desktop app:

    1. Open any invitation to a call/ meeting or any notification about being added to a new Team in your emails, and it should open the MS Teams app with "Sign In" window.

    What happen?

    1. Force Quit Teams App.

    a. press the Option+Command+Esc.

    b. Select Microsoft Teams App.

    c. Click the Force Quit button.

    1. If you are using a VPN, disable it. What happen?
    2. Check your Mac system logs to see if there are any endless proxy

    errors related to your Microsoft account. If this is the case, turn

    off Auto Proxy Detect. What happen?

    Greetings.

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  5. Anonymous
    2022-02-05T23:40:22+00:00

    Hi, I'm Sergio, it's a pleasure to help you.

    Excuse me, to isolate the problem causes, answer me:

    1. What happen if you use the Team web app?
    2. Do you have other Office apps on your device? Can you logout from these apps and try again to logging in Team?

    Greetings.

    Was this answer helpful?

    0 comments