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I've seen a long thread with no resolution about the teams desktop app defaulting to "away" status when actively working on your computer. I randomly started having the same issue this week. I think it's due to the fact that I'll often switch between my desktop and mobile teams apps if I need to step away, and then when my mobile app goes idle it's overriding the active status of my desktop app. This is A) frustrating and B) probably not a good look if my entire team thinks I'm away for long periods of time.
Has anyone experienced something similar, and/or found a resolution to this?
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same problem but my genius IT guy at work found a solution - you have to clear the Teams cache.
Close teams and outlook.
Open File Explorer. In the address bar enter %appdata%\Microsoft\Teams
Delete everything in the folder
Restart Teams
The issue is not related to notifications, rather my status (i.e. "available" "busy" "do not disturb" "away"). The status on the desktop app appears to be defaulting to "away" while I'm actively working or in meetings, even if I manually intervene and try and set or reset status. My best guess is due to the teams app running in the background on my mobile device and going to "away" status. This just started happening at the end of last week but now for the majority of the day I appear to be "away" despite actively working.
I have the same problem Tom has posted here.
I use Teams on my mobile phone and on my desktop. When I start working on my desktop and my phone is idle, my Teams status becomes "Away" even though I am actively working on my Desktop, sometimes even when am actively chatting in Teams on my Desktop.
Doing a "Reset Status' on my Desktop doesn't seem to solve the problem.
It is as-if the "Away" status from my phone (being idle) is taking precedence over my activity in Teams on my desktop.
Tried what Igor mentioned. Nice improvement, now I won't be bothered with teams notification on my mobile when am working on my desktop.
However, this does not resolve the problem of my Teams status becoming Away when am active on my desktop and my phone's idle.
I mean the active setting when running Teams in both Desktop and mobile devices.
To reduce distractions and draining your device’s battery, ms suppress notifications on your mobile device when you’re using Teams on the web or the desktop app. You’ll start receiving mobile notifications once we detect that you’ve been inactive on the web or desktop for five minutes.
Here's what to do:
Change this setting if you’d prefer to always get notifications on your mobile device.
In Teams, go to Menu More button> Notifications.
Under Send notifications, tap Always.
Hello, Tom_223368
I am Igor and I will be glad to help you with this question :)
By design, the user will get a mobile notification based on their preferred notifications options: