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Mute button in Teams do not works anymore

Anonymous
2021-12-14T09:25:03+00:00

Everything worked fine until a couple of weeks ago, I think (but not sure) concurrently with latest Windows patch, when the mute button in Teams doesn't work anymore. If I push it, after half a second it's back as unmuted. I'm using a Plantronics SAVI 8200 headset.

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  1. Anonymous
    2021-12-17T12:29:26+00:00

    I can confirm now it's related to the Plantronics Hub Application.

    If I disable the Application, the mute function works fine.

    3 people found this answer helpful.
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  2. Anonymous
    2021-12-17T13:34:54+00:00

    It works when not running, so just exit from the application.

    1 person found this answer helpful.
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  3. Anonymous
    2021-12-14T15:17:23+00:00

    Unfortunately, Plantronics SAVI 8200 is not a certified device for the MS Team desktop app, therefore you get inconsistent results. I always suggest users use the certified device only. The following article shows a list of certified devices. https://docs.microsoft.com/en-us/microsoftteams...

    Having said that, you can try the following troubleshooting tips in the following article below by using VoiceMeeter as a virtual microphone for the MS Team app. So basically The VoiceMeeter will act as a "bridge" between your headset and MS Team and see how it goes. Please visit this link: https://answers.microsoft.com/en-us/msteams/for...

    However, if the problems still per still persist then please use a certified device only.

    Kind Regards

    1 person found this answer helpful.
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  4. Anonymous
    2021-12-14T09:56:39+00:00

    Hi MikLux

    My name is Daniel. I will be more than happy to assist you.

    Please reinstall these 2 things.

    Could you please reinstall the Microphone driver. Go to Windows start menu button > type in Device Manager > Audio inputs and output. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect.

    Please reinstall the Sound driver.

    Press Windows key + X > Device manager > Audio input and output (Expand), choose the options, right-click Sound card > Update driver, if it does not work > Uninstall, reinstall then restart the computer.

    Read more: https://support.microsoft.com/en-us/help/402844...

    Disclaimer

    This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

    Kind Regards

    1 person found this answer helpful.
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  5. Anonymous
    2021-12-14T15:12:51+00:00

    Thanks, David for your reply.

    I've tried what you suggested but no change in the MS Teams "mute" function behavior.

    However, I've realized that using the Microphone's additional device property, I can put on mute the microphone and Team go on mute as well.

    Any further ideas?

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