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Teams not showing away on Desktop when locking computer.

Anonymous
2021-10-27T13:31:10+00:00

I am going to try and be as thorough about this as I can. When I lock my computer (Windows 10 20H2) my Teams status does not change to away immediately, it follows the standard timeout. I have teams messages blocked on my phone while active on my desktop. I cannot for the life of me figure out why it's not showing away other than I 100% know it is the mobile app that causes it. I uninstalled the mobile app and it showed away as soon as I locked the computer. Re-installed the app and it stopped working again. If anyone has any ideas it would be most appreciated as I am at a loss.

Troubleshooting: I have uninstalled and restarted, then reinstalled MS Teams for desktop.

I have ran the tool from Microsoft "SetupProd_TeamsPresense.exe" in hopes that would do something.

I have manually set a status and then cleared the status.

I have waited for an actual away status and then active, then immediately locked the computer.

I have uninstalled the Teams Mobile app and reinstalled. All settings on app are default other than DarkMode and the "Block Notifications When Active on Desktop"

Specs:

Desktop Teams version "You have Microsoft Teams Version 1.4.00.26376 (64-bit). It was last updated on 10/26/2021."

Phone: Samsung Galaxy S9 SM-G960U with Verizon as the carrier.

Android Version: 9

Kernel Version: 4.9.112

Mobile Teams version: 1416/1.0.0.2021152501

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-10-27T14:05:19+00:00

Hi BenjaminThomas5

My name is Daniel. I will be more than happy to assist you.

As a fellow MS Community forum user, I\ve seen this status issue is a common intermittent issue that occurs in the MS team.

Could you please reset the MS Team app and see how it goes.

Please visit the following article and refer to the section, under the "Windows: Clear Teams Cache" section. https://www.uvm.edu/it/kb/article/clearing-team...

Please let me know if the problem still persists, I will assist you with further instruction on how to move forward this issue to the engineering team for further investigations.

P.s This is a peer-to-peer support forum. I'm Non-Microsoft Staff, I don't work for Microsoft. Mostly everyone here are users helping other users.

DISCLAIMER:

There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Kind Regards

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  1. Anonymous
    2021-10-27T15:56:20+00:00

    It's a shame the uninstaller doesn't clean up the appdata cache but I won't forget this fix either. Thank you again and I did mark it as solving my problem now!

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  2. Anonymous
    2021-10-27T15:40:09+00:00

    Thanks for letting me know, I appreciate that.

    If you consider your problem solved, it would be very helpful if you marked the answer which helped you so others can find and use this thread. If this didn't solve your problem or you need further assistance please answer in this thread and I would be happy to help.

    Kind Regards

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  3. Anonymous
    2021-10-27T15:39:19+00:00

    Why that fixed it I will never know but it did. You are a legend sir.

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