Microsoft Teams and Jabra Panacast 50

Hi Marko. It's a pleasure try to help you.

Thank you to share the workaround and the Jabra information with our community!

Greetings and have a nice day.

Hi Sergio.

Thanks for your reply.

I have tried to do most of the things you recommended, but with no luck. Microsoft still does not recognize Jabra Panacast 50 camera.

Web-version of Teams works perfectly, the problem is the desktop version.

Here is feedback from Jabra support:

"Thank you for contacting Jabra PanaCast Support. We understand you have a concern with the PanaCast 50 not appearing as a video device for MS Teams. Are you currently on the 1.5.00.8070 version of Microsoft Teams?

• Our engineering team has already escalated this behavior in MS Teams (1.5.00.8070)  to Microsoft's attention, and they have developed a fix. We are awaiting their public release and expect that it will be rolled out soon.
• For the short-term need, if they are unable to roll back the MS Teams version, we have seen that the web-based version of MS Teams does work as expected. This has been demonstrated to still detect the PanaCast 50, where the installed version will not."

Lets just hope that a new update for MS Teams will be rolled out soon.

Hi Marko_fft , I'm Sergio, it's a pleasure to help you.

You can try with one of these items:

1. Check for pending Windows and drivers (from the manufacturer site) updates.
2. Check if your camera is in use

a. Close all other apps that might be using your camera (like Skype or FaceTime).

b. Select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more option (...). next to your profile picture at the top of Teams and then choose Settings > Devices.

Under Audio devices, pick the speaker and mic you want Teams to use by default.

Under Camera, select the camera you want Teams to use, and see a preview of that camera's video.

If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.

c. You can often save time and effort by restarting your device.

3. Make a test call

To make a test call, select Settings and more at the top-right of Teams, then choose Settings > Devices. Then select Make a test call under Audio devices.

In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

4. Check your app permissions

a. Open Settings

b. Under Privacy, select Camera

c. Make sure the setting for Camera access for this device is turned On

If the setting is already turned on, turn the setting off then back on again

d. Close all apps and restart your device

Source:

https://support.microsoft.com/en-us/office/my-c...

5. What happen if you use the Teams web app (preferably the last update of Edge or Chrome)?

I hope that you can solve the problem, please let me know about the result, because other users with the same problem will know know what to do.

Greetings.