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how to resolve a glitch in teams

Anonymous
2022-05-24T06:41:49+00:00

Everytime I open teams to join a session I was unable to connect and after some time it shows "There was a glitch and we're trying to resolve it".It keep showing me this message every time.How to resolve this?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Other

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  1. Anonymous
    2022-05-24T09:23:30+00:00

    Hi indu_6621, hope you're doing well. I’m Ian, and I’m happy to help you today.

    I suggest to clear your Teams desktop app cache:

    1. Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
    2. On your keyboard, Hold Windows key and Press R
    3. Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
    4. Delete the contents of the entire folder.
    5. Restart Microsoft Teams > Sign In.

    This is a user-to-user support forum and I am a fellow user.

    I hope this helps, but please let me know if you need anything else.

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