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Sorry, you don't have access v. Access Denied

Anonymous
2023-02-17T13:09:27+00:00

This is not a question about fixing a fault with access!

The right users are getting access, the wrong ones are not.

It is about the actual error message.

Users trying to access some channel sites get a nice friendly, "Sorry, you don't have access", and a helpful dialogue box where they can request access

The same users, accessing different sites, get an unfriendly, "Access Denied", and an unhelpful comment, "Please ask the site admin to give you access", with no indication who is the site admin

This is happening even with two channel sub-sites based on the same team. I can't see any difference in any of the settings of the two channels or their sites. Any ideas where I should be looking?

Thank you for your help

Guy

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2023-02-21T08:50:00+00:00

    Glenn,

    This is clearly not true as I am getting two, very different, messages in two, very similiar, situations. Something is deciding whether to display the message, "Sorry, you don't have access", or, "Access Denied".

    Also the settings dialogue clearly states, "Add a custom message to the request access page"

    Guy

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  2. Anonymous
    2023-02-20T14:53:32+00:00

    Hi, I am Glenn, Independent Advisor here to work with you on this issue.

    I understand your concern. However, please understand that the error message isn't customizable. But we do appreciate your feedback.

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  3. Didi 15,515 Reputation points Independent Advisor
    2023-02-20T12:54:48+00:00

    I apologize for my response, Guy.

    If you have access to the Microsoft 365 admin center, I suggest creating a service request from the portal so a support engineer can call you and you can discuss the issue.

    For more information on how to get admin support, you may visit

    https://learn.microsoft.com/microsoft-365/admin...?

    Regards,

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  4. Anonymous
    2023-02-20T12:42:16+00:00

    Hi Didi,

    Thank you for your reply.

    As I pointed out right at the beginning of my question, this is not about people not having the correct access.

    It is about them being sent the, "wrong", message, to tell them them don't have access.

    People outside the Team should not have access - they don't have access. That is OK

    But they get an unfriendly, unhelp message, "Access denied", for most channel sites. I want them to get the friendly, helpful, "Sorry, you don't have access", message.

    Why do some sites give one message and other sites give a different message, when they appear to have all the same settings?

    Guy

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  5. Anonymous
    2023-02-18T19:04:32+00:00

    Hi Guy,

    Thanks for your update. Yes got it now Thank You so much for your kind explanation :)

    I can help you now to do it :)

    • Please check the attached Screenshot.
    • Go to Settings Office 365 Settings button > Site Permissions.
    • Under Sharing Settings, click Change sharing settings.
    • Under Access requests, set the toggle for Allow access requests to On.

    ** You can optionally include a custom message to show users on the access request page.

    • Click Save.

    Resource:

    https://support.microsoft.com/office/set-up-and...

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