Share via

Microsoft Teams status not updating

Anonymous
2022-11-24T15:08:15+00:00

Hi there,

I am using the Microsoft Teams application on my computer and noticed that my Teams status does not update at all.
It stays on “Away” even when I'm working on my computer.

It works fine on the web version of Microsoft Teams, but not on the desktop client.
I tried to sign out and log back in to my user account in the Teams app, but that didn't help.

Is there a solution for this problem?

Thank you.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2022-11-24T18:19:09+00:00

    Hello Atief J.,

    Thank you for choosing the Microsoft Community! We are happy to help you.

     I understand your Teams Desktop status is not updating it is stuck at Away even when you are available, but it is updating in Teams on the Web. Please correct me if I am wrong.

    Firstly, please reset your status manually by clicking on your Teams profile > status > reset status.

     

    Since it is working fine, please clear your Teams cache and check again:

    Clear Teams cache in Windows

    1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    2. Open the Run dialog box by pressing the Windows logo key  +R.
    3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    5. Restart Teams.

    Clear Teams cache in macOS

    1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command (⌘)-Q.
    2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
    3. Enter the following command, and then press Return:

    rm -r ~/Library/Application\ Support/Microsoft/Teams

    1. Restart Teams.

    We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.

    Sincerely,

    Simbarashe | Microsoft Community Moderator

    100+ people found this answer helpful.
    0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-01-06T15:30:22+00:00

    Hello Ateif,

    Thank you so much for that additional suggestion - I just figured out actually, right before I was going to go down that pathway, that it was stuck because of a meeting that I was invited to but am more optional to attend. I had 'accepted' the meeting and it overlaps my entire workday, but it is one that I actually just join and leave as needed (training class I support). So by switching my response to the meeting over to 'tenative' it unlocked me from the constant 'in a meeting' status in teams.

    Feeling silly that I didn't think of that being the issue - it is a weeklong meeting so it sits atop my entire calendar not in blocks of it persay. It did change background color for my overall week though so it was sort of in the 'back' of all my other meetings I suppose which I didn't realize at a glance.

    Thank you both very much for your support on this topic - I feel confident if the issue occurs again that I will know how to navigate it especially in the event that it wasn't what I found happening this instance and is unrelated to an actual meeting.

    Happy new year to you, Simbarashe, and MSoft!

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-01-05T09:38:53+00:00

    Hi Sara,

    Have you tried doing an “Online repair” of Microsoft Office?
    An online repair may resolve most problems with Microsoft Office programs.

    Since you stated that you have already tried the steps mentioned above by Simbarashe Gungano MSFT.
    I would recommend you to try doing the online repair of Office.

    Steps:

    1. Go to the Control panel
    2. Open Programs --> Programs and features
    3. Click or tap on Microsoft 365 and then click Change

    4. Choose the Online Repair option.![](https://learn-attachment.microsoft.com/api/attachments/63ab412e-d572-44b1-9a48-828d3175240e?platform=QnA