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voice is breaking in calls

Anonymous
2022-08-10T06:18:23+00:00

I have using the teams for my internal office calls..my network is secured and has a speed of 30Mbps but still while in the calls the voice is breaking..can anyone help me out.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-08-10T07:27:45+00:00

    Hi Vivek,

    My name is Didi. I'm happy to help you today.

    Sorry to hear you're experiencing this issue. You may try clearing the Teams cache using the instructions outlined in the link below and see if there's any difference.

    https://docs.microsoft.com/en-us/microsoftteams...

    If it still fails and you're on Windows, try running the MS Teams app in compatibility mode:

    1. Right-click the MS Team icon on the taskbar then select Quit.
    2. Then, right-click the MS Team icon on the desktop > select Properties.
    3. Under the compatibility tab, check the "Run this program in compatibility mode for" option then select Windows 8 from the dropdown list.
    4. Click 'Apply'

    Best regards,

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