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Missing Video call button in Teams chat

Anonymous
2023-06-19T15:00:29+00:00

I want to Video call my group chat (5 people) in Teams, but the icon/button in the upper right corner is missing. How can I get that back? It's available for all my other chats.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-12-07T11:58:08+00:00

    Corrrect me if I'm wrong, this is a VIDEO CHAT solution, right??? So the video chat developers seek solutions to make VIDEO CHAT more difficult... Just sayin'!!! #C'monMan

    5 people found this answer helpful.
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  2. Anonymous
    2023-12-01T19:27:14+00:00

    Same for me -- it was there until late yesterday, and now it's just gone. I can manually turn on the camera, but I'm having to do so upon each call to an individual, now.

    -- michael

    5 people found this answer helpful.
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  3. Anonymous
    2023-08-09T22:25:06+00:00

    I have the same problem -- the call option is missing for the upper right corner of the header bar in Teams. However, one point of clarification: This is only the case for a couple of users. Everybody else can call me. They've all tried signing out of Teams and signing back in. Didn't help.

    4 people found this answer helpful.
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  4. Anonymous
    2023-06-19T16:04:55+00:00

    Thanks for your note, but I am not asking about chatting during a video call or needing the video button during a video call. I want to start a Video call from within a Teams chat by using the icon in the upper right hand corner, but it is missing for one of my groups. I am attaching a screen shot here. How can I get the Video call and Phone call icons/buttons to appear next to the View participants icon? These have been missing for a long time (2+ years) and I'd love to get them back without having to start a new group.

    4 people found this answer helpful.
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  5. Anonymous
    2023-06-19T15:40:49+00:00

    Hi Todd,

    If the video call button is missing during a video call in Microsoft Teams, you can try the following solutions:

    1. Sign-out and sign back in again to your Microsoft Teams account.
    2. Upgrade to the new Teams meeting features, select profile pic and choose settings and tick the box for 'turn on new meeting experience'.
    3. Check if the Allow chat in meetings setting is disabled in the meeting policy that's assigned to you.
    4. Check if the meeting policy assigned to your account has transcription enabled.
    5. Restart Teams by either right-clicking Teams from the Icon Tray and selecting ‘Quit’, or running Task Manager and fully killing the process.
    6. Remove all the files in the %appdata%Microsoft[&teams&] directory and restart Teams.

    Let me know if this works for you.

    Kind regards,

    Jayzar

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