Share via

"Pseudo" accounts automatically created in MS Teams

Anonymous
2023-04-28T16:31:58+00:00

I have 4 accounts from 3 different organisations on Teams. One work account, the other my children's school accounts. They used to work fine. Suddenly, MS Teams is creating "pseudo" accounts e.g. my email address listed as part of my daughter's organisation. The account doesn't exist so there is no way I can sign out/delete it. Any ideas? already tried uninstalling, clearing cache and data, changing passwords. Still same problem. Thanks

Microsoft Teams | Microsoft Teams for education | Sign up and Sign in | Switch between accounts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-29T14:34:21+00:00

    Hello Abi_052,

    thank you for your reply

    I'm sorry to hear that.

    To bring attention to this Issue i recommend providing a feedback on Microsoft feedback portal:

    https://feedbackportal.microsoft.com/feedback/

    Thank you for your understanding and have a good day

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-04-28T18:08:00+00:00

    Over and over again. I have even uninstalled the app several times over the past 2 days. As soon as I add a second account, I find 3 instead of 2. I tried adding the accounts on my husband's app and this thing does not happen there, even if mobiles are the same brand and OS. I'm considering a factory reset in case it's something from another office app.

    Thanks for trying

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-28T17:45:13+00:00

    It only happens on the Teams app for android. When you select accounts, you get a list, with the name of the org and the email account under it e.g.

    ABC College

    soandso at abccollege

    So if I have my account (I work in a government school) and the other 3 are from 2 different colleges, apart of the 4 accounts, I have my email address on the ABC College (which I don't work in), my daughter's email on my sons' college (which she doesn't attend) and my son's email on my organisation (which he doesn't attend).

    I have been using multiple accounts on Teams app for android without problems. This happened only this week. The biggest problem is that if I get a login page for one of the pseudo accounts, the whole app fails. I would need to delete cache, data etc as there's no way to remove accounts on android without signing out.

    I have already followed an old thread and removed all accounts from settings, changed passwords, restarted the mobile, airplane mode etc.

    0 comments
  4. Anonymous
    2023-04-28T17:18:19+00:00

    Additionally, please without mentioning the emails can you tell me the form is it like usermail#EXT#doanname...or something else?

    Do you have different Organizations?

    0 comments
  5. Anonymous
    2023-04-28T17:12:05+00:00

    Hi Abi_052,

    I'm Amro, an Independent advisor and a fellow Microsoft customer. I’m happy to look into this for you.

    Can you please elaborate more on the Issue you are facing, where exactly it is appearing to you that your E-mail is part of your daughter organization

    In the meanwhile, please check the behavior with web teams:
    https://teams.microsoft.com/

    this is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.
    Give back to the Community.
    Help the next person who has the same issue by indicating if this reply solved it
    Click Yes or No below.

    Kindly

    Amro

    0 comments