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Air Pods Issue | Robot noise on teams

Anonymous
2022-12-16T09:48:09+00:00

Hello,

When can we expect an update for Teams to be able to handle the airpods?
Clearly the problem is that Team chooses Hands Free AG Audio (And the audio has a lot of distortion beacuse of it) instead of Airpods itself.

Since Teams is the only app that faces that aplication I would appreciate you could solve it.
Teams is the standart at my company but ATM I have to use non standart comunication apps for the meetings thanks to this problem.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-12-16T13:11:12+00:00

    Hi GONCALVES,

    Thank you for the information.

    Every time you search for Bluetooth devices to use with AirPod in Windows, you will be presented with two options:

    Headphones are a good investment (AirPods Stereo)

    Headsets are a type of communication device (AirPods Hands-Free AG Audio)

    Consider the following scenario: you choose the first option to associate your laptop with your computer. The Bluetooth drivers for Windows are incapable of sending the massive amount of data necessary by AirPods’ stereo mode, resulting in issues like no sound, no microphone, and frequent disconnections. AirPods cannot communicate with Microsoft Teams due to this limitation.

    Hope the link below will help you solve the issue with the steps provided and understand the issue that you are experiencing with airpods using Teams.

    https://techartful.com/airpods-not-working-with...

    Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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  2. Anonymous
    2022-12-16T12:48:33+00:00

    I've used the pc speaker and the TV speakers. It works perfectly.

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  3. Anonymous
    2022-12-16T12:28:23+00:00

    That's what I do normally.
    But the output device always need to be the hand free AG airpods, and the sound has distortion with it. Somedays I can still listen to people and get listen too (but not with the best quality) somedays the distortion sounds are too loud.

    With teams, I need to select the 2nd choice to be able to hear the conversation. But that's why I'm having distortion. Even outside teams I hear it if I choose this option.
    With the blue option, The sound is perfect in every application but you hear nothing with teams.

    Image

    Thanks,

    João

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  4. Anonymous
    2022-12-16T12:33:54+00:00

    Hi GONCALVES,

    Have you try to use other devices aside to airpods if you encounter the same experience or issue?

    Thank you.

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  5. Anonymous
    2022-12-16T10:21:42+00:00

    Hello GONCALVES,

    My name is Joanna, I’ll be happy to help you out today.

    Have you try to connect with your Airpods first before connecting to Teams?

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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