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Hello
I see a lot of threads and people moaning about Double beep when muted on Teams when using a Shokz headset which is the problem I have. (Headset previously called AfterShokz)
I use a work computer so do not have admin rights, and muting shoks headset by pressing the +/- volume keys does not stop the beeping noise.
Any help would be appreciated.
Thank you
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have been fighting the beeps for awhile and today this worked for me on a windows box.
Go to Control Panel > Devices and Printers > [Your device] > Properties > Services > UNTICK Handsfree Telephony > turn headphones off and back on > re-connect device.
Then my aftershokz headset is back to normal.
The workaround linked above didn't work for me, either. I had one that did work: when muted in Teams and getting the annoying beep, press and hold the volume up and volume down buttons at the same time. AfterShokz would say "Mute off" but Teams would still be muted, and the beeping would stop. But, today, that workaround no longer works. I would assume it's an update on the Teams end, but it shows last updated on 11/15, and nothing has changed on my AfterShokz, either. So I have no idea what made the workaround stop working.
I even tried resetting my AfterShokz with no luck.
This is beyond frustrating. It's a shame that we had to use the two-button trick in the first place, and now the trick doesn't work anymore. I talked to Shokz and they are saying this is a Microsoft issue and they are working with them to resolve. All of this started after a Windows update.
This workaround quit working for me today as well. It actually quit working right after I did a firmware update on my computer. I can't figure out how that would affect teams or shokz but this is making it almost impossible for me to attend meetings now.
This is clearly a Shokz issue and not Teams. It may well be that MS has altered something with Teams that Shokz is incorrectly handling. I have tried other BT headphones with no issues.
Very disappointing that after extended communication with Shokz they have no serious intentions to address the issue, even so far as telling me that OpenRun is not meant to be used as a conferance call device and I should really buy a pair of OpenComm! How rude is that !!
The only suggested solution that works for me is the use of Device Setting to flip the mic source to the laptop's and flip back when need using Shokz.
Further more there is no way for me to mute/unmute OpenRun pro using the headphone device buttons. Apparantly holding +/- buttons together for 2 seconds used to work but no longer. Very poor product design and function from Shokz. They should be embarressed.