Share via

TRY AGAIN, YOUR PAYMENT WAS UNSUCCESSFUL DUE TO AN AUTHENTICATION FAILURE. (CV: bwoUO1T1q0oQ8+JO.14

Anonymous
2024-06-18T17:29:46+00:00

I'm unable to purchase teams' enterprise trail version, i checked my payment method it's under active status and i tried in private windows also it's the same behavior and i tried to purchase from other Global admin but the output is negative, how to resolve this issue?

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-18T18:03:01+00:00

    Hi Kaki,

    Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. The error message "TRY AGAIN, YOUR PAYMENT WAS UNSUCCESSFUL DUE TO AN AUTHENTICATION FAILURE. (CV: bwoUO1T1q0oQ8+JO.14" indicates a problem with verifying your payment information during the Teams Enterprise trial purchase. Here are some steps you can take to resolve the issue:

    Verify Payment Information:

    Double-check your billing details like card number, expiry date, and CVV code for any typos. Ensure your card is active and has sufficient funds for the trial purchase. Some banks might require authorisation for online purchases. Contact your bank to confirm if any restrictions are in place.

    Consider Alternative Payment Method:

    Try using a different payment method like another credit/debit card or PayPal (if available) to rule out card-specific issues.

    Clear Browser Cache and Cookies:

    Outdated browser cache or cookies can sometimes interfere with online transactions. Clear your browser cache and cookies, then try purchasing again. Consider using a private or incognito window to eliminate any temporary browser issues.

    Check Microsoft Account Association:

    Make sure the Microsoft account you're using for the purchase is associated with a valid payment method. You might need to switch accounts if the current one doesn't have a linked payment option.

    Contact Microsoft Support:

    If the issue persists after trying the above steps, contact Microsoft support for further assistance. They can investigate the specific error code (CV: bwoUO1T1q0oQ8+JO.14) and provide tailored solutions. You can reach Microsoft support through their website: https://support.microsoft.com/en-us

    If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

    1 person found this answer helpful.
    0 comments