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Microsoft Teams Rooms Crestron Flex- All Backgrounds Lost

Anonymous
2024-05-08T06:56:14+00:00

I have a crestron flex endpoint that is operating teams app version 4.19.82.0 and overnight it has lost it's ability to display the standard background, and even after a reboot the background remains black, no matter which background is selected, the result is the same.

It is very strange to be able to view all the options of the background, select on any one of these and not be able to execute on the command...

After contacting Crestron they advised that I should do a teams update, update to teams version 5.0.111.0 , after attempting to do a manual update a number of times of which did not update, the problem still remains.

For a previous case I was able to swap out the UC engine PC and this fixed the issue.

Not sure where to go from here given that the device will not perform a manual update and the background files no longer work, and cannot be selected.

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  1. Anonymous
    2024-05-09T03:34:29+00:00

    Hi Stephen,

    Thanks for taking the time out to respond my topic- much appreciated.

    After working with the work colleague today we managed to perform a firmware update to teams version 5, and the root cause of why the background appears blank is because of the accessibility mode feature. An end user had turned on the accessibility mode feature of which disabled the standard background view.

    After turning off accessibility mode the standard background reappeared as per normal, resolving the issue on hand.

    Best Regards

    Evan

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  2. Anonymous
    2024-05-09T07:05:45+00:00

    Glad you could find a fix to the issue.

    All the best.

    • Stephen N.

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  3. Anonymous
    2024-05-08T08:11:19+00:00

    Hello Evanb13,

    * I am a Microsoft user like you, providing solutions to community members; I am NOT a Microsoft employee.

    Here are some steps you can take to troubleshoot the missing background issue on your Crestron Flex Teams Room:

    1. Alternative Update Methods: Automatic Updates: If manual updates fail, check if automatic updates are enabled for the Teams Rooms device. You can find this setting within the Teams Rooms settings menu. Power Cycle: Perform a full power cycle on the Crestron Flex device. This might trigger a background update during the boot process.
    2. Re-register the Device: If the above methods fail, consider re-registering the Teams Rooms device with Microsoft. This process re-establishes the connection and might resolve configuration issues. Refer to Microsoft documentation for specific steps.

    Hope this helps.

    • Stephen N.

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