Hi, I tried using Microsoft Teams NEW on my Mac. It works but it keeps sending me the same annoying error over and over again

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-02-28 20:25:40 +0000

Application Name: Microsoft Update Assistant

Application Bundle ID: com.microsoft.autoupdate.fba

Application Signature: SAUd

Application Bitness: x64

Application Version: 4.37.0.21071101

Crashed Module Name: unknown

Crashed Module Version: 4.37.0.210711

Crashed Module Offset: unknown

Blame Module Name: unknown

Blame Module Version: 4.37.0.210711

UnsymbolicatedChecksum: unknown

Blame Module Offset: unknown

StackHash: unknown

Application LCID: 2058

Extra app info: Reg=English Loc=0x080a

Build Type: Release

Crashed thread Stack Pointer: 0x_000070000c40ed70

Crashed thread: 4

uncaught ObjC exception, reason: -[__NSCFString URLByAppendingPathComponent:isDirectory:]: unrecognized selector sent to instance 0x6000026c8900

Last Exception Backtrace:

0 CoreFoundation 0x00007ff81af9ad86 __exceptionPreprocess + 242

1 Microsoft Update Assistant 0x0000000103f70332 InstallObjCExceptionPreprocessor + 77

2 libobjc.A.dylib 0x00007ff81aa8d321 objc_exception_throw + 48

3 CoreFoundation 0x00007ff81b040134 -[NSObject(NSObject) __retain_OA] + 0

4 CoreFoundation 0x00007ff81af08643 ___forwarding___ + 1379

5 CoreFoundation 0x00007ff81af08058 _CF_forwarding_prep_0 + 120

6 Microsoft Update Assistant 0x0000000103eea007 MAUXPCServiceWithOptions + 13524

7 Microsoft Update Assistant 0x0000000103ee8887 MAUXPCServiceWithOptions + 7508

8 Microsoft Update Assistant 0x0000000103ee8fe0 MAUXPCServiceWithOptions + 9389

9 Microsoft Update Assistant 0x0000000103f01d80 FMatchActualToRelativeVersion + 1556

10 Microsoft Update Assistant 0x0000000103eee7b6 MAUProcessInstallLogsIfFound + 7816

11 Microsoft Update Assistant 0x0000000103ec8cac TerminateAppWithSIGHUPSignal + 43417

12 Microsoft Update Assistant 0x0000000103ec9295 TerminateAppWithSIGHUPSignal + 44930

13 libdispatch.dylib 0x00007ff81aca32e6 _dispatch_call_block_and_release + 12

14 libdispatch.dylib 0x00007ff81aca459a _dispatch_client_callout + 8

15 libdispatch.dylib 0x00007ff81aca6dba _dispatch_queue_override_invoke + 977

16 libdispatch.dylib 0x00007ff81acb3776 _dispatch_root_queue_drain + 328

17 libdispatch.dylib 0x00007ff81acb3f22 _dispatch_worker_thread2 + 152

18 libsystem_pthread.dylib 0x00007ff81ae48c06 _pthread_wqthread + 262

19 libsystem_pthread.dylib 0x00007ff81ae47b97 start_wqthread + 15

Thread 0 (0x206de):

1 0x00007ff81ae0c9c2 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81aca4f37 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x0000000103ed63f4 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc049540

4 0x00007ff81af1d5b0 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc049600

5 0x00007ff81afae116 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc049640

6 0x00007ff81afae060 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc049670

7 0x00007ff81aeed4ab in (UnknownModule + 0x0000000000000000) 0x00007ff7bc049750

8 0x00007ff81be6d15e in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a120

9 0x00007ff81e53cf6e in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a150

10 0x00007ff81e53ccb6 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a200

11 0x00007ff81e534bb0 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a230

12 0x00007ff81ee2cf64 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a610

13 0x00007ff81e525d32 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a810

14 0x0000000103edf6d7 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a890

15 0x00007ff81aac1386 in (UnknownModule + 0x0000000000000000) 0x00007ff7bc04a8f0

x86_64 Thread State(64bit):

__rax: 0x0000000001000026 __rbx: 0x0000072c6ff6fbeb __rcx: 0x00007ff7bc0494e8 __rdx:0x000000003b9aacde

__rdi: 0x000000000000ef03 __rsi: 0x3b9aacde0000000b __rbp: 0x00007ff7bc049510 __rsp:0x00007ff7bc0494e8

__r8: 0x0000000000000001 __r9: 0x0000080300000000 __r10: 0x3b9aacde00000000 __r11:0x0000000000000206

__r12: 0x00007ff83adcee62 __r13: 0x0000600002ccc100 __r14: 0x00006000021c0090 __r15:0x0044b82fa09b5a53

__rip: 0x00007ff81ae0c9c2 __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 1 (0x206e1):

1 0x00007ff81ae47b88 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000c286000 __rcx: 0x000070000c285b80 __rdx:0x000070000c206000

__rdi: 0x000070000c286000 __rsi: 0x0000000000000f07 __rbp: 0x0000000000000000 __rsp:0x000070000c285b80

__r8: 0x00000000001e4008 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000001e4008 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x000070000c285b80

__rip: 0x00007ff81ae47b88 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 2 (0x206e2):

1 0x00007ff81ae47b88 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000c309000 __rcx: 0x000070000c308b80 __rdx:0x000070000c289000

__rdi: 0x000070000c309000 __rsi: 0x0000000000002803 __rbp: 0x0000000000000000 __rsp:0x000070000c308b70

__r8: 0x00000000004f4004 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000004f4005 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x000070000c308b78

__rip: 0x00007ff81ae47b88 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 3 (0x206eb):

1 0x00007ff81ae0f5ce in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ad843c2 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x0000000103f338dc in (UnknownModule + 0x0000000000000000) 0x000070000c38bd00

4 0x0000000103f363b0 in (UnknownModule + 0x0000000000000000) 0x000070000c38bd40

5 0x0000000103f37975 in (UnknownModule + 0x0000000000000000) 0x000070000c38bdc0

6 0x0000000103f3ca30 in (UnknownModule + 0x0000000000000000) 0x000070000c38bde0

7 0x00007ff81aca32e6 in (UnknownModule + 0x0000000000000000) 0x000070000c38bed0

8 0x00007ff81aca459a in (UnknownModule + 0x0000000000000000) 0x000070000c38bef0

9 0x00007ff81acb399d in (UnknownModule + 0x0000000000000000) 0x000070000c38bf10

10 0x00007ff81acb3f22 in (UnknownModule + 0x0000000000000000) 0x000070000c38bf90

11 0x00007ff81ae48c06 in (UnknownModule + 0x0000000000000000) 0x000070000c38bfa0

12 0x00007ff81ae47b97 in (UnknownModule + 0x0000000000000000) 0x000070000c38bfd0

x86_64 Thread State(64bit):

__rax: 0x0000000002000131 __rbx: 0x0000000000000016 __rcx: 0x000070000c38bc58 __rdx:0x0000000000000000

__rdi: 0x0000600003ec65c8 __rsi: 0x0000000100000100 __rbp: 0x000070000c38bcf0 __rsp:0x000070000c38bc58

__r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000000 __r13: 0x0000000100000100 __r14: 0x000070000c38c000 __r15:0x0000000000000000

__rip: 0x00007ff81ae0f5ce __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 4 crashed (0x206ec):

1 0x0000000103f70024 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81b034344 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00007ff81aa95468 in (UnknownModule + 0x0000000000000000) 0x000070000c40ee40

4 0x00007ff81ae040cb in (UnknownModule + 0x0000000000000000) 0x000070000c40ee60

5 0x00007ff81ae04086 in (UnknownModule + 0x0000000000000000) 0x000070000c40ee70

6 0x00007ff81aca45ae in (UnknownModule + 0x0000000000000000) 0x000070000c40ee90

7 0x00007ff81aca6dba in (UnknownModule + 0x0000000000000000) 0x000070000c40eeb0

8 0x00007ff81acb3776 in (UnknownModule + 0x0000000000000000) 0x000070000c40ef10

9 0x00007ff81acb3f22 in (UnknownModule + 0x0000000000000000) 0x000070000c40ef90

10 0x00007ff81ae48c06 in (UnknownModule + 0x0000000000000000) 0x000070000c40efa0

11 0x00007ff81ae47b97 in (UnknownModule + 0x0000000000000000) 0x000070000c40efd0

x86_64 Thread State(64bit):

__rax: 0x0000000104089120 __rbx: 0x0000600000ca0f90 __rcx: 0x00007f8d570114b8 __rdx:0x0000000000000070

__rdi: 0x0000000000000000 __rsi: 0x0000000000003090 __rbp: 0x000070000c40ed80 __rsp:0x000070000c40ed70

__r8: 0x0000000000000091 __r9: 0x00000000d0810870 __r10: 0x0000000000000021 __r11:0x0000000000000071

__r12: 0x00007f8d57051600 __r13: 0x0000600000ca0ed0 __r14: 0x00000000000017ec __r15:0x0000600000ca0f90

__rip: 0x0000000103f70024 __rflags: 0x0000000000010202 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 5 (0x206fa):

1 0x00007ff81ae0ca2e in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ae2e9ed in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x0000000103f67b64 in (UnknownModule + 0x0000000000000000) 0x000070000c491d80

4 0x0000000103f6758c in (UnknownModule + 0x0000000000000000) 0x000070000c491ed0

5 0x0000000103f68483 in (UnknownModule + 0x0000000000000000) 0x000070000c491ef0

6 0x00007ff81ae4c202 in (UnknownModule + 0x0000000000000000) 0x000070000c491fb0

7 0x00007ff81ae47bab in (UnknownModule + 0x0000000000000000) 0x000070000c491fd0

x86_64 Thread State(64bit):

__rax: 0x0000000000000000 __rbx: 0x000070000c491d48 __rcx: 0x000070000c491cb8 __rdx:0x0000001800001513

__rdi: 0x000070000c491d48 __rsi: 0x0000000200000003 __rbp: 0x000070000c491d20 __rsp:0x000070000c491cb8

__r8: 0x00000d4f00000000 __r9: 0x0000ee0300000000 __r10: 0x0000ee0300000203 __r11:0x0000000000000206

__r12: 0x0000000000000000 __r13: 0x0000000200000003 __r14: 0x000000000000002c __r15:0x0000ee0300000000

__rip: 0x00007ff81ae0ca2e __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 6 (0x20700):

1 0x00007ff81ae0f5ce in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ad8444b in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x0000000103fe0035 in (UnknownModule + 0x0000000000000000) 0x000070000c514ec0

4 0x0000000103fdfb3c in (UnknownModule + 0x0000000000000000) 0x000070000c514f30

5 0x0000000103fe01cc in (UnknownModule + 0x0000000000000000) 0x000070000c514f80

6 0x00007ff81ae4c202 in (UnknownModule + 0x0000000000000000) 0x000070000c514fb0

7 0x00007ff81ae47bab in (UnknownModule + 0x0000000000000000) 0x000070000c514fd0

x86_64 Thread State(64bit):

__rax: 0x0000000002000131 __rbx: 0x0000000000000016 __rcx: 0x000070000c514e08 __rdx:0x0000000000001000

__rdi: 0x00007f8d5410cad8 __rsi: 0x0000100100001100 __rbp: 0x000070000c514ea0 __rsp:0x000070000c514e08

__r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x000000003b9ac5d0 __r13: 0x0000100100001100 __r14: 0x000070000c515000 __r15:0x0000000000001000

__rip: 0x00007ff81ae0f5ce __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 7 (0x20723):

1 0x00007ff81ae0ca2e in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ae13b62 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00007ff81ae0cd1f in (UnknownModule + 0x0000000000000000) 0x000070000c596dc0

4 0x00007ff81af281b5 in (UnknownModule + 0x0000000000000000) 0x000070000c596df0

5 0x00007ff81af26c25 in (UnknownModule + 0x0000000000000000) 0x000070000c596e60

6 0x00007ff81af26102 in (UnknownModule + 0x0000000000000000) 0x000070000c597bb0

7 0x00007ff82026edd9 in (UnknownModule + 0x0000000000000000) 0x000070000c597c60

8 0x00007ff81beb978c in (UnknownModule + 0x0000000000000000) 0x000070000c597d50

9 0x00007ff81ae4c202 in (UnknownModule + 0x0000000000000000) 0x000070000c597fb0

10 0x00007ff81ae47bab in (UnknownModule + 0x0000000000000000) 0x000070000c597fd0

x86_64 Thread State(64bit):

__rax: 0x000000000100002f __rbx: 0x000070000c596d40 __rcx: 0x000070000c596c38 __rdx:0x0000000200000000

__rdi: 0x000070000c596d40 __rsi: 0x0000000507000806 __rbp: 0x000070000c596ca0 __rsp:0x000070000c596c38

__r8: 0x000000000c7204b0 __r9: 0x0000a80300000000 __r10: 0x0000a80300000000 __r11:0x0000000000000206

__r12: 0x00000000ffffffff __r13: 0x0000000507000806 __r14: 0x0000000000000002 __r15:0x0000a80300000000

__rip: 0x00007ff81ae0ca2e __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 8 (0x20735):

1 0x00007ff81ae0e152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ae47b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000c61b000 __rcx: 0x000070000c61ab18 __rdx:0x0000000000000001

__rdi: 0x0000000000000100 __rsi: 0x000070000c61ab80 __rbp: 0x000070000c61ab40 __rsp:0x000070000c61ab18

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000004f4005 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x000070000c61ab78

__rip: 0x00007ff81ae0e152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 9 (0x20739):

1 0x00007ff81ae0e152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ae47b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000c69e000 __rcx: 0x000070000c69db28 __rdx:0x0000000000000000

__rdi: 0x0000000000000040 __rsi: 0x000070000c69db80 __rbp: 0x000070000c69db50 __rsp:0x000070000c69db28

__r8: 0x86b6ed7bc4a41fc7 __r9: 0x0000000003a44d78 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000001e4008 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x000070000c69db80

__rip: 0x00007ff81ae0e152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 10 (0x2073a):

1 0x00007ff81ae0e152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81ae47b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000c721000 __rcx: 0x000070000c720fa8 __rdx:0x0000000000000000

__rdi: 0x0000000000000004 __rsi: 0x0000000000000000 __rbp: 0x000070000c720fd0 __rsp:0x000070000c720fa8

__r8: 0x0000000000000154 __r9: 0x00000000c242e0ef __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x00007ff81ae0e152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 11 (0x2073b):

1 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000000000000 __rbx: 0x0000000000000000 __rcx: 0x0000000000000000 __rdx:0x0000000000000000

__rdi: 0x0000000000000000 __rsi: 0x0000000000000000 __rbp: 0x0000000000000000 __rsp:0x0000000000000000

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000000

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x0000000000000000 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000023

__gs: 0x0000000000000023

Thread 12 (0x2073c):

1 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000000000000 __rbx: 0x0000000000000000 __rcx: 0x0000000000000000 __rdx:0x0000000000000000

__rdi: 0x0000000000000000 __rsi: 0x0000000000000000 __rbp: 0x0000000000000000 __rsp:0x0000000000000000

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000000

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x0000000000000000 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000023

__gs: 0x0000000000000023

Loaded modules:

OS Information

Operating System: Mac OS X 14.2.1 (Build 23C71)

CPU: Intel x86, Logical CPU Count: 16, Frequency: 2300 MHz

Physical Memory: 16384 MB

Device_model: MacBookPro16,1

Screen: 1792.000000 x 1120.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1792.000000, 1120.000000

Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = 1792.000000, 40.000000, 1920.000000, 1080.000000

CrashedApp_Virtual_Memory_Size_MB: 33599.000000

CrashedApp_Resident_Memory_Size_MB: 22.000000

CrashedApp_Memory_Footprint_MB: 11.000000

ErrorReportingDeviceUUID: 9FB71381-8CFE-5C04-BD6D-34B38D1D115B

ErrorReportingUUID: 52BBD2F1-0C9E-4234-9AFD-457898C398FE

ULS UUID: FCE9D641-D644-4A4F-ADDE-1A79D08ABE57

TimeFromLaunch: 0 hours, 0 minutes, 3 seconds

CrashedSessionDuration: 3

Total errors on this client: 1

I have the same issue -- is there any resolution to this bug?

Unacceptable that you are pushing the new Teams on the users without addressing this well-known issue.

I've refused to install new Teams all this time because of this error and now you are forcing it on the users?? How many thousands or millions of users need to report this before you will address this?

YOU NEED TO FIX THIS ASAP.

Hi JOSE,

Thank you very much for your response.

I understand that you have a Teams for Work/School account. I will be moving this thread to Teams for Business for our experts to look into this and help you further.

Thank you very much for understanding.

Best regards,

Ben Clement G.

Hi Ben,

I have the Teams for Work/School account.

I have carried out each and every one of the previous steps mentioned in detail.

including the last step where I restarted my Mac and then downloaded and installed the latest version of "Microsoft Teams" again.

the only directory that was not located was...~/Library/Caches/com.microsoft.teams.shipit

After installing "Microsoft Teams" again, the application automatically started with my account without asking for my credentials again, this makes me a little curious, I don't know if I have to delete other directories.

THE ERROR PERSISTS!!! I attach evidence

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-02-29 16:40:28 +0000

Application Name: Microsoft Update Assistant

Application Bundle ID: com.microsoft.autoupdate.fba

Application Signature: SAUd

Application Bitness: x64

Application Version: 4.37.0.21071101

Crashed Module Name: unknown

Crashed Module Version: 4.37.0.210711

Crashed Module Offset: unknown

Blame Module Name: unknown

Blame Module Version: 4.37.0.210711

UnsymbolicatedChecksum: unknown

Blame Module Offset: unknown

StackHash: unknown

Application LCID: 2058

Extra app info: Reg=English Loc=0x080a

Build Type: Release

Crashed thread Stack Pointer: 0x_00007000096ecd70

Crashed thread: 9

uncaught ObjC exception, reason: -[__NSCFString URLByAppendingPathComponent:isDirectory:]: unrecognized selector sent to instance 0x600003e41140

Last Exception Backtrace:

0 CoreFoundation 0x00007ff816964d86 __exceptionPreprocess + 242

1 Microsoft Update Assistant 0x000000010776a332 InstallObjCExceptionPreprocessor + 77

2 libobjc.A.dylib 0x00007ff816457321 objc_exception_throw + 48

3 CoreFoundation 0x00007ff816a0a134 -[NSObject(NSObject) __retain_OA] + 0

4 CoreFoundation 0x00007ff8168d2643 ___forwarding___ + 1379

5 CoreFoundation 0x00007ff8168d2058 _CF_forwarding_prep_0 + 120

6 Microsoft Update Assistant 0x00000001076e4007 MAUXPCServiceWithOptions + 13524

7 Microsoft Update Assistant 0x00000001076e2887 MAUXPCServiceWithOptions + 7508

8 Microsoft Update Assistant 0x00000001076e2fe0 MAUXPCServiceWithOptions + 9389

9 Microsoft Update Assistant 0x00000001076fbd80 FMatchActualToRelativeVersion + 1556

10 Microsoft Update Assistant 0x00000001076e87b6 MAUProcessInstallLogsIfFound + 7816

11 Microsoft Update Assistant 0x00000001076c2cac TerminateAppWithSIGHUPSignal + 43417

12 Microsoft Update Assistant 0x00000001076c3295 TerminateAppWithSIGHUPSignal + 44930

13 libdispatch.dylib 0x00007ff81666d2e6 _dispatch_call_block_and_release + 12

14 libdispatch.dylib 0x00007ff81666e59a _dispatch_client_callout + 8

15 libdispatch.dylib 0x00007ff816670dba _dispatch_queue_override_invoke + 977

16 libdispatch.dylib 0x00007ff81667d776 _dispatch_root_queue_drain + 328

17 libdispatch.dylib 0x00007ff81667df22 _dispatch_worker_thread2 + 152

18 libsystem_pthread.dylib 0x00007ff816812c06 _pthread_wqthread + 262

19 libsystem_pthread.dylib 0x00007ff816811b97 start_wqthread + 15

Thread 0 (0x3e95):

1 0x00007ff8167d69c2 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81666ef37 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00000001076d03f4 in (UnknownModule + 0x0000000000000000) 0x00007ff7b884f540

4 0x00007ff8168e75b0 in (UnknownModule + 0x0000000000000000) 0x00007ff7b884f600

5 0x00007ff816978116 in (UnknownModule + 0x0000000000000000) 0x00007ff7b884f640

6 0x00007ff816978060 in (UnknownModule + 0x0000000000000000) 0x00007ff7b884f670

7 0x00007ff8168b74ab in (UnknownModule + 0x0000000000000000) 0x00007ff7b884f750

8 0x00007ff81783715e in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850120

9 0x00007ff819f06f6e in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850150

10 0x00007ff819f06cb6 in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850200

11 0x00007ff819efebb0 in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850230

12 0x00007ff81a7f6f64 in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850610

13 0x00007ff819eefd32 in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850810

14 0x00000001076d96d7 in (UnknownModule + 0x0000000000000000) 0x00007ff7b8850890

15 0x00007ff81648b386 in (UnknownModule + 0x0000000000000000) 0x00007ff7b88508f0

x86_64 Thread State(64bit):

__rax: 0x0000000001000026 __rbx: 0x00000039ec6d35e9 __rcx: 0x00007ff7b884f4e8 __rdx:0x000000003b9aa362

__rdi: 0x000000000000e903 __rsi: 0x3b9aa3620000000b __rbp: 0x00007ff7b884f510 __rsp:0x00007ff7b884f4e8

__r8: 0x0000000000000001 __r9: 0x0000080300000000 __r10: 0x3b9aa36200000000 __r11:0x0000000000000202

__r12: 0x00007ff836798e62 __r13: 0x000060000345cb00 __r14: 0x000060000395c4a0 __r15:0x0044b82fa09b5a53

__rip: 0x00007ff8167d69c2 __rflags: 0x0000000000000202 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 1 (0x3e96):

1 0x00007ff8167d95ce in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81674e3c2 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x000000010772d8dc in (UnknownModule + 0x0000000000000000) 0x00007000092d4d00

4 0x00000001077303b0 in (UnknownModule + 0x0000000000000000) 0x00007000092d4d40

5 0x0000000107731975 in (UnknownModule + 0x0000000000000000) 0x00007000092d4dc0

6 0x0000000107736a30 in (UnknownModule + 0x0000000000000000) 0x00007000092d4de0

7 0x00007ff81666d2e6 in (UnknownModule + 0x0000000000000000) 0x00007000092d4ed0

8 0x00007ff81666e59a in (UnknownModule + 0x0000000000000000) 0x00007000092d4ef0

9 0x00007ff81667d99d in (UnknownModule + 0x0000000000000000) 0x00007000092d4f10

10 0x00007ff81667df22 in (UnknownModule + 0x0000000000000000) 0x00007000092d4f90

11 0x00007ff816812c06 in (UnknownModule + 0x0000000000000000) 0x00007000092d4fa0

12 0x00007ff816811b97 in (UnknownModule + 0x0000000000000000) 0x00007000092d4fd0

x86_64 Thread State(64bit):

__rax: 0x0000000002000131 __rbx: 0x0000000000000016 __rcx: 0x00007000092d4c58 __rdx:0x0000000000000000

__rdi: 0x000060000264e5c8 __rsi: 0x0000000100000100 __rbp: 0x00007000092d4cf0 __rsp:0x00007000092d4c58

__r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000000 __r13: 0x0000000100000100 __r14: 0x00007000092d5000 __r15:0x0000000000000000

__rip: 0x00007ff8167d95ce __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 2 (0x3e97):

1 0x00007ff816811b88 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x0000700009358000 __rcx: 0x0000700009357b80 __rdx:0x00007000092d8000

__rdi: 0x0000700009358000 __rsi: 0x0000000000002203 __rbp: 0x0000000000000000 __rsp:0x0000700009357b80

__r8: 0x00000000001e4008 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x00007ff816811b88 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 3 (0x3e99):

1 0x00007ff8167d8152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff816811b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x00007000093db000 __rcx: 0x00007000093dab18 __rdx:0x0000000000000001

__rdi: 0x0000000000000100 __rsi: 0x00007000093dab80 __rbp: 0x00007000093dab40 __rsp:0x00007000093dab18

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000004f4004 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x00007000093dab78

__rip: 0x00007ff8167d8152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 4 (0x3e9a):

1 0x00007ff8167d8152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff816811b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000945e000 __rcx: 0x000070000945dfa8 __rdx:0x0000000000000000

__rdi: 0x0000000000000004 __rsi: 0x0000000000000000 __rbp: 0x000070000945dfd0 __rsp:0x000070000945dfa8

__r8: 0x0000000000064004 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x00007ff8167d8152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 5 (0x3e9f):

1 0x00007ff8167d6a2e in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff8167f89ed in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x0000000107761b64 in (UnknownModule + 0x0000000000000000) 0x00007000094e0d80

4 0x000000010776158c in (UnknownModule + 0x0000000000000000) 0x00007000094e0ed0

5 0x0000000107762483 in (UnknownModule + 0x0000000000000000) 0x00007000094e0ef0

6 0x00007ff816816202 in (UnknownModule + 0x0000000000000000) 0x00007000094e0fb0

7 0x00007ff816811bab in (UnknownModule + 0x0000000000000000) 0x00007000094e0fd0

x86_64 Thread State(64bit):

__rax: 0x0000000000000000 __rbx: 0x00007000094e0d48 __rcx: 0x00007000094e0cb8 __rdx:0x0000001800001513

__rdi: 0x00007000094e0d48 __rsi: 0x0000000200000003 __rbp: 0x00007000094e0d20 __rsp:0x00007000094e0cb8

__r8: 0x00000d4f00000000 __r9: 0x0000b80300000000 __r10: 0x0000b80300000203 __r11:0x0000000000000206

__r12: 0x0000000000000000 __r13: 0x0000000200000003 __r14: 0x000000000000002c __r15:0x0000b80300000000

__rip: 0x00007ff8167d6a2e __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 6 (0x3ea1):

1 0x00007ff8167d95ce in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff81674e44b in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00000001077da035 in (UnknownModule + 0x0000000000000000) 0x0000700009563ec0

4 0x00000001077d9b3c in (UnknownModule + 0x0000000000000000) 0x0000700009563f30

5 0x00000001077da1cc in (UnknownModule + 0x0000000000000000) 0x0000700009563f80

6 0x00007ff816816202 in (UnknownModule + 0x0000000000000000) 0x0000700009563fb0

7 0x00007ff816811bab in (UnknownModule + 0x0000000000000000) 0x0000700009563fd0

x86_64 Thread State(64bit):

__rax: 0x0000000002000131 __rbx: 0x0000000000000016 __rcx: 0x0000700009563e08 __rdx:0x0000000000000f00

__rdi: 0x00007fcccd309038 __rsi: 0x00000f0100001000 __rbp: 0x0000700009563ea0 __rsp:0x0000700009563e08

__r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x000000003b9ac5bb __r13: 0x00000f0100001000 __r14: 0x0000700009564000 __r15:0x0000000000000f00

__rip: 0x00007ff8167d95ce __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 7 (0x3eb8):

1 0x00007ff8167d6a2e in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff8167ddb62 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00007ff8167d6d1f in (UnknownModule + 0x0000000000000000) 0x00007000095e5dc0

4 0x00007ff8168f21b5 in (UnknownModule + 0x0000000000000000) 0x00007000095e5df0

5 0x00007ff8168f0c25 in (UnknownModule + 0x0000000000000000) 0x00007000095e5e60

6 0x00007ff8168f0102 in (UnknownModule + 0x0000000000000000) 0x00007000095e6bb0

7 0x00007ff81bc38dd9 in (UnknownModule + 0x0000000000000000) 0x00007000095e6c60

8 0x00007ff81788378c in (UnknownModule + 0x0000000000000000) 0x00007000095e6d50

9 0x00007ff816816202 in (UnknownModule + 0x0000000000000000) 0x00007000095e6fb0

10 0x00007ff816811bab in (UnknownModule + 0x0000000000000000) 0x00007000095e6fd0

x86_64 Thread State(64bit):

__rax: 0x000000000100002f __rbx: 0x00007000095e5d40 __rcx: 0x00007000095e5c38 __rdx:0x0000000200000000

__rdi: 0x00007000095e5d40 __rsi: 0x0000000507000806 __rbp: 0x00007000095e5ca0 __rsp:0x00007000095e5c38

__r8: 0x00000000095e5870 __r9: 0x0000860300000000 __r10: 0x0000860300000000 __r11:0x0000000000000206

__r12: 0x00000000ffffffff __r13: 0x0000000507000806 __r14: 0x0000000000000002 __r15:0x0000860300000000

__rip: 0x00007ff8167d6a2e __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 8 (0x3ec2):

1 0x00007ff8167d8152 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff816811b97 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x000070000966a000 __rcx: 0x0000700009669b18 __rdx:0x0000000000000001

__rdi: 0x0000000000000100 __rsi: 0x0000700009669b80 __rbp: 0x0000700009669b40 __rsp:0x0000700009669b18

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000004f4005 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x0000700009669b78

__rip: 0x00007ff8167d8152 __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 9 crashed (0x3ec3):

1 0x000000010776a024 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x00007ff8169fe344 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

3 0x00007ff81645f468 in (UnknownModule + 0x0000000000000000) 0x00007000096ece40

4 0x00007ff8167ce0cb in (UnknownModule + 0x0000000000000000) 0x00007000096ece60

5 0x00007ff8167ce086 in (UnknownModule + 0x0000000000000000) 0x00007000096ece70

6 0x00007ff81666e5ae in (UnknownModule + 0x0000000000000000) 0x00007000096ece90

7 0x00007ff816670dba in (UnknownModule + 0x0000000000000000) 0x00007000096eceb0

8 0x00007ff81667d776 in (UnknownModule + 0x0000000000000000) 0x00007000096ecf10

9 0x00007ff81667df22 in (UnknownModule + 0x0000000000000000) 0x00007000096ecf90

10 0x00007ff816812c06 in (UnknownModule + 0x0000000000000000) 0x00007000096ecfa0

11 0x00007ff816811b97 in (UnknownModule + 0x0000000000000000) 0x00007000096ecfd0

x86_64 Thread State(64bit):

__rax: 0x0000000107883120 __rbx: 0x000060000146dda0 __rcx: 0x00007fcccc80d4c8 __rdx:0x0000000000000030

__rdi: 0x0000000000000000 __rsi: 0x0000000000001490 __rbp: 0x00007000096ecd80 __rsp:0x00007000096ecd70

__r8: 0x0000000000000091 __r9: 0x0000000096e31030 __r10: 0x0000000000000062 __r11:0x0000000000000031

__r12: 0x00007fccd0011c00 __r13: 0x000060000146dec0 __r14: 0x00000000000017ec __r15:0x000060000146dda0

__rip: 0x000000010776a024 __rflags: 0x0000000000010202 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 10 (0x3ec4):

1 0x00007ff816811b88 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x0000700009770000 __rcx: 0x000070000976fb80 __rdx:0x00007000096f0000

__rdi: 0x0000700009770000 __rsi: 0x0000000000009407 __rbp: 0x0000000000000000 __rsp:0x000070000976fb70

__r8: 0x00000000004f4004 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x00000000004f4004 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x000070000976fb78

__rip: 0x00007ff816811b88 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 11 (0x3ec5):

1 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000000000000 __rbx: 0x0000000000000000 __rcx: 0x0000000000000000 __rdx:0x0000000000000000

__rdi: 0x0000000000000000 __rsi: 0x0000000000000000 __rbp: 0x0000000000000000 __rsp:0x0000000000000000

__r8: 0x0000000000000000 __r9: 0x0000000000000000 __r10: 0x0000000000000000 __r11:0x0000000000000000

__r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

__rip: 0x0000000000000000 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000023

__gs: 0x0000000000000023

Loaded modules:

OS Information

Operating System: Mac OS X 14.2.1 (Build 23C71)

CPU: Intel x86, Logical CPU Count: 16, Frequency: 2300 MHz

Physical Memory: 16384 MB

Device_model: MacBookPro16,1

Screen: 1792.000000 x 1120.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1792.000000, 1120.000000

Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = 1792.000000, 40.000000, 1920.000000, 1080.000000

CrashedApp_Virtual_Memory_Size_MB: 33581.000000

CrashedApp_Resident_Memory_Size_MB: 21.000000

CrashedApp_Memory_Footprint_MB: 9.000000

ErrorReportingDeviceUUID: 9FB71381-8CFE-5C04-BD6D-34B38D1D115B

ErrorReportingUUID: 52BBD2F1-0C9E-4234-9AFD-457898C398FE

ULS UUID: AD64E171-DDB3-46E4-81F9-311F4C4D96D6

TimeFromLaunch: 0 hours, 0 minutes, 3 seconds

CrashedSessionDuration: 3

Total errors on this client: 4

Hi JOSE,

Thank you for posting in Microsoft Community.

We understand that you are receiving this error with Microsoft update assistance when opening Teams. Let's work on this together.

What type of Teams account do you have? Is it Teams for Free or Teams for Work/School?

Please try the following steps to clear the Teams settings on your Mac and install the latest version of Teams:

1.Force Quit Teams.
2.Press Command + Shift + G to open Go to Folder. If this will not work, click on any blank spaces on your desktop, on the apple menu, click on GO > GO to Folder.

3.Then navigate to following folder and delete them (if any)
~/Library/Caches/com.microsoft.teams
~/Library/Caches/com.microsoft.teams.shipit
~/Library/Application Support/Microsoft/Teams
~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
~/Library/Application Support/Microsoft/Teams/blob_storage
~/Library/Application Support/Microsoft/Teams/Cache
~/Library/Application Support/Microsoft/Teams/databases
~/Library/Application Support/Microsoft/Teams/GPUCache
~/Library/Application Support/Microsoft/Teams/IndexedDB
~/Library/Application Support/Microsoft/Teams/Local Storage
~/Library/Application Support/Microsoft/Teams/tmp

4.Uninstall Teams

5.Restart your device and reinstall the latest version of Teams from this link: Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams [6135-ea03-af4-ab0d]

We hope this helps. If the issue persists, please let us know.

Best regards,

Ben Clement G.