Teams SUDDENLY stopped making sound for notifications

Hello,

I just had this issue with a User while every setting in teams/windows was updated correctly and every driver was updated correctly as well. All I did was go into settings > sound > speakers (Realtek Audio) and disable the "Audio Enhancements" feature. After doing so, all of their teams notifications/calls came through with sound. Hope this helps.

Hello, I did several screen sharing sessions with Microsoft support, and they collected logs, etc, but were never able to fix it. Then, several weeks later, I noticed my laptop clock was running a few minutes fast, so turned off the "auto time set" function, re-set the time, and turned it back on, then rebooted, and after that the notifications started working again, with no changes to the Teams settings at all.

No idea if/why those were related, but you may want to try the same.

UPDATE: I tried using the online/web version of the app, and same problem. It also shows sound notifications on, but does not play them anymore.

Teams calls still work as normal, with sound.

UPDATE: i have now had screensharing trouble shooting calls with both my own company's IT and microsoft's own support. Neither were able to identify why it is not working, as all the settings are correct. It seems there are others with the same problem who have posted here, but no one ever followed up with a solution, other than many switching back to slack, which i cannot do as it is a work device.

this is making it incredible difficult to do my work, as i am missing so many messages. does no one have any other idea why this is happening?

My name is Christopher. I am an Independent Advisor and fellow consumer of Microsoft products.

I understand how frustrating it can be when a feature suddenly stops working as expected. Here are a few additional troubleshooting steps you can try to resolve the issue with Teams notifications not playing sound:

Check system sound settings: Verify that the sound settings on your computer are properly configured. Make sure the volume is turned up, and the sound is not muted or set to a very low level.

Check the notification settings in Teams: Open Teams and go to your notification settings. Ensure that the "Play a sound" option is enabled for the specific notification types you want to receive sound alerts for. You can access these settings by clicking on your profile picture, selecting "Settings," and then navigating to the "Notifications" section.

Test with different sound notifications: Try changing the sound notification to a different option within Teams to see if the issue lies with a specific sound file. If you can hear sound with a different notification, it suggests that the original sound file might be corrupted or incompatible.

Reinstall Teams: Uninstall Teams from your computer completely and then reinstall it. This process can help resolve any potential software issues or conflicts that may be causing the problem.

Check your operating system sound settings: Ensure that the system sound settings on your computer are configured correctly. Make sure the default sound device is selected and that sound notifications are enabled.

Check for audio driver updates: Update your computer's audio drivers to the latest version. Outdated or incompatible audio drivers can sometimes cause sound-related issues.

Test with a different account or device: To further isolate the issue, try logging into Teams with a different account on the same computer or using Teams on a different device altogether. This will help determine if the problem is account-specific or related to the device.