Clear NEW Teams Cache

Hi, Petar. I am an independent advisor, trying to help other users in the Community with my experience in Microsoft products. Please note that I am a user like you and don't work directly for Microsoft.

To answer your question, Yes there's a way to clear the cache without deleting everything in the New Teams settings.

New Teams app is a Universal Windows Platform (UWP) app, and it stores its cache in a different location compared to the previous version of Teams. The cache for the New Teams UWP app is located at C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

You can clear the cache by deleting this folder with Teams UWP closed.

Please replace user.name with the actual username of the account on the computer where you want to clear the cache.

In the article on https://answers.microsoft.com/en-us/msteams/forum/all/clearing-cache-in-new-teams/5c567df8-5700-43b3-8398-f5337860944a Éric Ducharme describes how to clear this cache in the following steps:

"If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key + R

In the Run dialog box, copy/paste:

C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

Delete all files and folders in the directory.

Restart Teams"

I hope this helps you. Let me know if this contradicts what you need. I remain helpful in answering any more of your questions.

Warm Regards

Femi

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Depending on your installation, you may not want to clear the entire

C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

If you do that it may also delete the package files that the new teams needs to start, leaving you with 'Unable to start new teams' message.

Certainly you could rename or make a copy of it so that you can get it back if you need it.

The (cache only) to clear is subfolder

C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

The is the equivalent to the path on old teams of

%appdata%\Microsoft\Teams

Clearing the files/folders below C:\Users%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe results in all personal settings being wiped, needing you to go back into your Teams settings upon restart to setup all personalisation again.

This doesnt acheive what the requestor had sought.

What needs to be retained to keep personal settings (theme selection, forwarding options, etc.)?

Thank you! I didn't delete all of the folders, just the Local Cache, and that seemed to fix the issue for me.

It works, just tried it.