"Ask your admin to enable microsoft teams" even though Teams license has been assigned

Hello Antti,

I am a Microsoft user like you, providing solutions to community members; I am NOT a Microsoft employee.

You're absolutely right Antti, there seems to be a discrepancy between the licenses assigned and the access your users are getting in Microsoft Teams. Here's how to troubleshoot the issue:

1. License Propagation: Assigning licenses in the Microsoft 365 admin center doesn't always result in immediate access. There can sometimes be a delay in license propagation, which is the process of syncing the license assignment to the user's account.

Wait and Retry: Allow some time (usually a few hours) for the license assignment to fully propagate. Then, try logging in to Teams again with your users. Force License Sync (Optional): In some cases, you might be able to force a license synchronization. The exact steps for this can vary depending on your specific Microsoft 365 environment. Here are a couple of resources that might be helpful: PowerShell Script: This Microsoft Docs page describes how to use a PowerShell script to force license synchronization: https://techcommunity.microsoft.com/t5/itops-talk-blog/powershell-basics-how-to-force-azuread-connect-to-sync/ba-p/887043 Azure AD Connect Sync Tool: If you're using Azure AD Connect for directory synchronization, you might be able to trigger a synchronization from the Azure AD Connect tool.

2. License Compatibility: While the "Microsoft Teams Essentials" license seems like it should provide access, there might be an issue with its compatibility with the "Office 365 E3 EEA (no Teams)" license. Review License Details: Double-check the specific details of both licenses in the Microsoft 365 admin center. Ensure that the "Microsoft Teams Essentials" license truly grants full access to Teams functionality. There might be a version of this license that's meant to be an add-on and requires a base license like Office 365 E1 to function properly.
3. User Account Type (For Browser Access): For browser access to Teams, the user account needs to be a cloud-based account. If your test tenant is configured with Azure AD Pass-through Authentication (PTA), on-premises Active Directory user accounts might not have direct access to Teams through a browser. You can refer to this Microsoft Docs page about PTA: https://learn.microsoft.com/entra/identity/hybrid/connect/how-to-connect-pta
4. Troubleshooting the "You don't have the required permissions" Error:

This error message for the Teams app in the virtual machine suggests a permissions issue. Here are some possibilities: Virtual Machine Account: Ensure the user account you're using within the virtual machine has the necessary permissions to access Teams. This might involve assigning administrative privileges within the virtual machine itself. Global Admin Permissions in Azure AD (if applicable): If your test tenant uses Azure AD, verify that the Global Admin role for the user is assigned at the Azure AD level, not just within the Microsoft 365 admin center.

Hope this helps.

-Stephen N.

Incredibly frustrating running into this error and seeing the sub-ChatGPT level answers provided by Microsoft support to a basic issue. I am running into this as well with combining the E3 license (no teams) + Teams Essentials

Given that it's been over 24 hours and you don't have a complex directory synchronization setup, let's focus on the license details and the error message in the virtual machine.

There are two ways to check the details of the assigned licenses:

-Microsoft 365 Admin Center: Log in to the Microsoft 365 admin center and navigate to the "Users" section. Select the user you're having trouble with and check the "Licenses" tab. This will show you a list of all licenses assigned to that user. Look for the "Microsoft Teams Essentials" license and click on it to view its details.

-License SKU: Pay close attention to the specific Stock Keeping Unit (SKU) code for the "Microsoft Teams Essentials" license. There might be different variations of this license, and some might require a base license like Office 365 E1 to function fully. The SKU code should be displayed in the license details within the admin center. Here's a Microsoft Docs page listing various Teams SKUs: https://learn.microsoft.com/office365/servicedescriptions/teams-service-description

Since the user is a Global Admin in Azure and an Administrator within the virtual machine, the "You don't have the required permissions" error is less likely due to user permissions. Here are some alternative possibilities:

Virtual Machine Environment: Make sure Teams is properly installed and configured within the virtual machine itself. There might be specific requirements for the virtual machine environment (operating system, resources) to run Teams successfully. Consult the Teams system requirements documentation for details: https://learn.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

Network Connectivity: Ensure the virtual machine has proper network connectivity to access Microsoft 365 services. Firewall rules or network restrictions within the virtual machine environment might be blocking access to Teams.

Virtual Machine Account: Double-check that the user account you're using within the virtual machine is a cloud-based account associated with your Microsoft 365 tenant. If you're using a local account within the virtual machine, it might not have the necessary permissions to access Teams services.

Based on the license SKU you find in step 1, you can research online or consult Microsoft support to confirm if "Microsoft Teams Essentials" on its own grants full access to Teams functionality or if it requires an additional base license.

Investigate the virtual machine environment, network connectivity, and user account type within the virtual machine to rule out any potential issues there.

If you're still facing issues after checking these points, consider contacting Microsoft support directly for further assistance https://support.microsoft.com/teams

-Stephen N.

Hi Stephen,

1 & 3. It has been more than 24 hours since the license was applied, and we do not have AD, AzureAD-Connect, PTA or any other hybrid Idp-setup.

2. How can I check the details of these licenses?
3. The user is an Administrator in the VM, and a Global Admin in Azure.