Using Teams to train Teams

Hello Ayse2023,

I'm Ibhadighi and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

Using Teams to train Teams can be a bit meta, but it's a great way to immerse participants directly into the platform they're learning. Here are some ways to design effective training sessions:

1. **Pre-recorded Demonstrations**:
   • For actions that could disrupt the flow of the training (like transferring a call), consider pre-recording the process. During the session, play the video to show the steps. This ensures participants see the process without interruptions.
2. **Interactive Polls & Quizzes**:
   • Use Microsoft Forms or built-in Teams polling features to make the training interactive. For instance, after teaching a module, you could quiz attendees on the content.
3. **Breakout Rooms for Practical Exercises**:
   • If you have a larger group, use the breakout rooms feature. After demonstrating a function, send participants into small groups to practice. This is particularly effective for things like starting a chat, sharing files, or setting up a meeting.
4. **Use a Test or Dummy Account**:
   • If you have a Teams test environment or can set up a dummy account, use that for demonstrations. This way, you can safely show features without affecting real data or users.
5. **Role-playing**:
   • For features like chats or calls, you can role-play scenarios. For instance, have one participant play the role of a client, while you demonstrate how to interact, share files, or even record the meeting.
6. **Hands-on Practice**:
   • Encourage participants to actively use Teams during the session. For example, ask them to post questions in the chat or share their screens to demonstrate understanding.
7. **Checklists & Cheat Sheets**:
   • Provide attendees with checklists or cheat sheets for key actions. These can be shared directly through Teams.
8. **Feedback Loop**:
   • At the end of the session, gather feedback directly through Teams, using the feedback form or through an integrated tool like Microsoft Forms. This will help you refine future training.
9. **Follow-up Sessions**:
   • Teams has many features and it's hard to cover everything in one session. Consider breaking your training into beginner, intermediate, and advanced sessions. Follow up with advanced features or Q&A sessions at later dates.
10. **Scenario-based Training**:

• Create realistic scenarios that the participants might encounter in their roles. Walk them through how they'd handle each scenario using Teams.

I hope this helps.

Best regards,

Hi Ibhadighi!

Thank you so much for your detailed response - you had some great ideas. I think the demo video, the breakout rooms and hands on for practice are great ideas!

I will also see if our IT department can set up a testing area or a dummy account which would be great too.

Thanks so much :)

Hello Hello Ayse2023,

Thank you so much for letting me know, really glad I could be of help.

Do have a great day,

Best regards, Ibhadighi

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